X-Cart forums

[balinor]

Oh come on, I can't possibly list everyone all the time...that was just a place to start. I always list Jon for critical mods such as CDSEO, EZ Upsell, etc...just wasn't the first one to come to mind as far as skins, and his are sold through BCS anyway.

[intel352]

Originally Posted by balinor

critical mods such as CDSEO, EZ Upsell, etc...

pfftt, what about XC SEO and Variants Chart? :P

[Darryl]

Originally Posted by Zaja

Darryl,

I replied the next day, but I'm having problems sending email to your address (using 7dana or my gmail address), take a look:

-------------------------------------------
> This is an automatically generated Delivery Status Notification
>
> Delivery to the following recipient failed permanently:
>
> admin@*****astronomy.com
>
> Technical details of permanent failure:
> PERM_FAILURE: DNS Error: DNS server returned answer with no data
-------------------------------------------


btw. We guarantee answer within 24 hours for support questions/issues, not for pre-sales questions and contacts.

Hi,

Could you resend them. I'll send you another e-mail address through your site just in case it happens again. I am very relieved to hear that you answered. I liked the idea of your templates and vBulletin skin. I can't say I've had any difficulty receiving e-mail, at least none that I know of until now. Although I might be able to think of a reason or two as far as this weekend is concerned.

I am getting rather desperate to find a viable ecommerce solution. I asked x-cart my first question through their support site and was amazed to see an instant 10 points taken off (which have now been replaced and appreciated). This question was more like a sales/feature question which in my mind should not have been charged anything. The kicker is it took over 24 hours to get a response from a paid support service. That is too long, and seeing as I'm just getting going with them it made me question whether I can work with the way they do business. I'm sure they probably questioned whether they can work with me

Thanks for the enlightenment. I'll drop that e-mail address off now.

[balinor]

X-Cart is a great e-commerce system, but I'd recommend utilizing the forums first instead of tech support. Not only is it free, but you have thousands of users who can help you instead of a few engineers who are WAY overloaded.

[Darryl]

Originally Posted by intel352

What type of support would you require for a pre-built template?

One that requires an update after a version change, or a couple of simple after sales integration questions. You want to know someone is there if there is an issue of some sort.

[Darryl]

Originally Posted by Asiaplay

Darryl,

He is slow in answering sometimes (and at other times is back in literally 5 minutes).

To be honest for off the shelf templates he has the best selection (and they work nicely).
He also makes sure the templates works when X-Cart is upgraded (so you can keep using the same skin when upgrade X-Cart).

I use one of his skins on one of my sites and after upgrading I had an issue installing the skin... he was nice enough to help me fix the installation and did not ask for anything extra (from memory I waited a couple of hours for him to do that).
He also is the only person who offers skins that I know of, who will help you work out why another 3rd party mod is not working with his skin (and help you to get it to work).

It is a national holiday in his part of the world today as well - this might explain why...
So I wouldn't write the 7dana option off this fast... just some comments (even though I understand that first appearances for you have been bad).

Cheers - Asiaplay

PS: I have one additional thought... William Hayes in the forum was planning to offer skins (and he has done some very nice ones for his clients - personally I think his skin designs are up to date and in line with the net / fashion trends happening now)... perhaps check out this post and PM him to see if he has released any skins yet... http://forum.x-cart.com/showthread.php?t=22067

Thanks very much for this information. I haven't written them off. It appears my first impression though very important, may have been skewed by a couple of issues which I am sure will be resolved from what I am hearing here.

[Darryl]

Originally Posted by balinor

X-Cart is a great e-commerce system, but I'd recommend utilizing the forums first instead of tech support. Not only is it free, but you have thousands of users who can help you instead of a few engineers who are WAY overloaded.

Will do. Thanks.

[Duramax 6.6L]

Is anyone making a completely css driven template for xcart?

[balinor]

Yep, check both BCS Engineering and xcartmods.co.uk

[intel352]

seemed to me BCSE's wasn't all that attractive and complete, how was xcartmods' by comparison?