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  #41  
Old 02-26-2013, 05:38 AM
  karina's Avatar 
karina karina is offline
 

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Default Re: Review Reminder Email

Quote:
Originally Posted by carpeperdiem
FYI, this is absent from my installation as well.
My ACR came with 4.5.4 gold plus distribution.
I can confirm that the file that came in 4.5.4 goldplus, looks like this:

line 467
PHP Code:
function func_acr_send_review_reminder($userinfo$products$test_email '') {
    global 
$sql_tbl$config$mail_smarty

But I don't think I am having the same problem. At least my customers have not said anything and I am sending many review reminders daily. I don't recall seeing this issue during testing.

It's recommended to include fixes from my previous post.

============

Quote:
Originally Posted by DavyMac
I added $to_customer and $all_languages to the Global declarations and the subject line is still not correct.

Interestingly, when in Test Mode the subject is correct.

I've failed to reproduce this issue (both in test and live mode). If you have applied fix from my previous post with instructions "How to fix wrong encoding in review reminder email?" and issue is still not fixed then I'd recommend to contact with our support team via your Helpdesk account.
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  #42  
Old 02-26-2013, 06:17 AM
 
DavyMac DavyMac is offline
 

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Default Re: Review Reminder Email

Hi Karina,

Thank you for the above fix. I shall attempt it and report back once I've tested it.

David
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  #43  
Old 02-26-2013, 06:39 AM
 
DavyMac DavyMac is offline
 

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Default Re: Review Reminder Email

BINGO!! It works!!

Karina,

It was the following line that caused my problems:
PHP Code:
$result func_send_mail($email'mail/acr_review_reminder_subj.tpl''mail/acr_review_reminder.tpl'$config['Company']['support_department'], true); 

I changed the final parameter to false as you described and now the subject line is readable

I got there in the end - thank you Karina.
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  #44  
Old 03-01-2013, 06:26 AM
  karina's Avatar 
karina karina is offline
 

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Default Re: Review Reminder Email

Quote:
Originally Posted by DavyMac
BINGO!! It works!!

Karina,

It was the following line that caused my problems:
PHP Code:
$result func_send_mail($email'mail/acr_review_reminder_subj.tpl''mail/acr_review_reminder.tpl'$config['Company']['support_department'], true); 

I changed the final parameter to false as you described and now the subject line is readable

I got there in the end - thank you Karina.

I'm glad to hear that the issue is resolved!
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  #45  
Old 11-24-2014, 11:29 AM
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xcel xcel is offline
 

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Default Re: Review Reminder Email

Quote:
Originally Posted by karina
Yes, reminders will be send to all customers. It doesn't matter if they are registered customers or anonymous.

Karina

Currently, in ACR settings, we have "Who must be allowed to add reviews" set to "Customer who bought product".

Doing this does not allow Anonymous customers to leave a review because they are required to login first. Since they checked out Anonymously, they do not have login credentials.

Is it possible to exclude Anonymous orders from the Reminder Email?

Can you think of any other way an Anonymous customer can leave a review since they cannot login?

Thanks, Kevin
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