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  #1  
Old 10-09-2013, 01:41 AM
 
Freakmode Freakmode is offline
 

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Default X-Payments and Sagepay

Anyone using this combo and if so callback IP are you using.

Can't get it to work even after adding IPs to the Sagepay admin screen. We just keep getting the following error.

Reason: 4020 : Information received from an Invalid IP address.
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  #2  
Old 10-09-2013, 02:25 AM
  ambal's Avatar 
ambal ambal is offline
 

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Default Re: X-Payments and Sagepay

Hi Freakmode,

I hope this article will help to understand what to put as the callback IP:

http://help.x-cart.com/index.php?title=X-Payments:How_It_Works#Callback_from_X-Payments_to_the_store

I see you are on X-Payments Hosted plan, so you need to put use the IP address 98.142.211.162
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  #3  
Old 10-09-2013, 02:38 AM
 
Freakmode Freakmode is offline
 

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Default Re: X-Payments and Sagepay

Well perhaps you should tell your support staff who keep telling me to use 66.71.250.37
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  #4  
Old 10-09-2013, 02:48 AM
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Default Re: X-Payments and Sagepay

Yes, sure. I've already sent them an update. Thank you for pointing out to this misunderstanding.
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  #5  
Old 10-09-2013, 06:25 AM
 
Freakmode Freakmode is offline
 

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Default Re: X-Payments and Sagepay

Hi Alex

That worked great. All down to the wrong IP being sent via support.
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The following user thanks Freakmode for this useful post:
ambal (10-10-2013)
  #6  
Old 10-10-2013, 02:08 AM
  ambal's Avatar 
ambal ambal is offline
 

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Default Re: X-Payments and Sagepay

I am happy to know it works for you now
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