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X-CART Plus - Support Ticket System Released...

 
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  #11  
Old 11-29-2005, 10:06 AM
  rjcbear's Avatar 
rjcbear rjcbear is offline
 

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Well Adam share the improvements so you can see it in my site and see if you like it.



Colud not reist.

Ricky
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  #12  
Old 11-29-2005, 01:09 PM
 
garryhs garryhs is offline
 

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Default Support Tickets with SLA's

Jon,

Have considered it, and it is possible.

E-mail piping will probably be a plug-in for the Support Tickets.

Also, anybody you buys the Support Tickets, will get free updates for 1 year, and it is built that they can just install the new files, with no new edits.

At $74.50, I am sure it is priced to low for the amount of effort that went into it. I real bargin, and I think very popular.

Hope this helps.
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  #13  
Old 11-29-2005, 01:15 PM
 
garryhs garryhs is offline
 

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Default Support Tickets with SLA's for X-CART Gold

Michael,

Yes. 3.4.x is available. But for the first customers, I would prefer to do the installation.

It does not impact the store at all, but want to make sure things are right.

Will even do the install for free for the first customers.

Will add the 3.4.x, 3.5.x, and 4.1.x options in a few moments.
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Attended conferences, Velocity 2009 US, CeBit 2009, MySQL 2010 US, Online Retailer 2010, Web 2.0 2011 US, MySQL 2012 US (Percona).

Specialise in High Performance, High Volume, PHP, MySQL, HTML, CSS, JAVASCRIPT, SMARTY, MEMCACHED, APACHE, LIGHTTPD, FREEBSD, LINUX.

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  #14  
Old 11-30-2005, 01:22 AM
 
garryhs garryhs is offline
 

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Default Support Tickets with SLA's on Departments

Hello all,

I have tested and released 3.5.x for the Support Ticket System.

Will have 3.4.x cpmpleted some time in the next 24 hours.

So this system, is now available in 3.4.x, 3.5.x 4.0.x, and 4.1.x

The images on display are also a little old now. We have added extra functionality to the Ticket Filter (Date Range, and Hide Closed Tickets) and have also added a auto-refresh function on the admin tickets list, so the page reloads every xx seconds.

You will never miss a ticket.

PS: X-CART Plus will be closing for Holidays between Jan 9 and Jan 25, excluding emergency support.
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All versions of X-Cart

Been in eCommerce 10 years, Coding, PM, SEO, Social. X-Cart 11 years. IT 30+ years.

Head of Web Dev for Australia's largest eCommerce 2 years.

Attended conferences, Velocity 2009 US, CeBit 2009, MySQL 2010 US, Online Retailer 2010, Web 2.0 2011 US, MySQL 2012 US (Percona).

Specialise in High Performance, High Volume, PHP, MySQL, HTML, CSS, JAVASCRIPT, SMARTY, MEMCACHED, APACHE, LIGHTTPD, FREEBSD, LINUX.

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  #15  
Old 12-21-2005, 05:01 PM
 
Thedae2k Thedae2k is offline
 

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Looks great...might have to take a second look after the holidays.
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  #16  
Old 08-10-2006, 02:07 PM
 
smartoption smartoption is offline
 

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Default Re: X-CART Plus - Support Ticket System Released...

Quote:
Originally Posted by garryhs
Hello all,

We have just released our support ticket system, and have put up images at: http://www.x-cart-plus.com/au/xcart/tour_ticket_system/ticket_system.htm for you all to view.

Product Location: http://www.x-cart-plus.com/au/xcart/product.php?productid=41&cat=2&page=1

If you require any further information, then please contact us.

Hi

I cant find your ticket system. Are you still selling it?

Thanks

James
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  #17  
Old 08-10-2006, 03:40 PM
 
garryhs garryhs is offline
 

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Default X-CART Plus modules

James,

No, not at present.

We had a new virus get through our firewall, and destory all data.

All windows partitions (FAT and NTFS) were deleted, and drive settings changed which made recovery of data impossible.

As we are talking gb's of data, we had a SAN on our network for backups. This was also taken out.

It made our year.

Was reported to MS and Symantec.

Running XP SP2 with all patches, and NIS 2006 with all latest virus updates, as well as a firewall. Still got through. A dangerous one.

We are in recovery mode, and will be rewriting all of our mods and more in the coming weeks.

Anybody else reading this, burn backups, or get some tape drives.

PS: Linux partitions and machines were not touched.

X-CART Plus
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All versions of X-Cart

Been in eCommerce 10 years, Coding, PM, SEO, Social. X-Cart 11 years. IT 30+ years.

Head of Web Dev for Australia's largest eCommerce 2 years.

Attended conferences, Velocity 2009 US, CeBit 2009, MySQL 2010 US, Online Retailer 2010, Web 2.0 2011 US, MySQL 2012 US (Percona).

Specialise in High Performance, High Volume, PHP, MySQL, HTML, CSS, JAVASCRIPT, SMARTY, MEMCACHED, APACHE, LIGHTTPD, FREEBSD, LINUX.

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  #18  
Old 08-10-2006, 04:33 PM
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Ouch... double and triple ouch, that's not good
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  #19  
Old 08-11-2006, 02:40 AM
 
garryhs garryhs is offline
 

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Default Firetank and others

Yes, it was not good.

All up over 100 hours and costs of around $5k for new equipment

We had to throw out the old drives, 5 in all (1 terabyte).

We have now set up the same structure, but have a triangle of switches and routers and put additional machines on there own network on each side of the SAN.

Ie: Internet comes in through router to SAN, from router breaks off to 2 additional routers, and then to each network.

Each network can access the SAN, but cannot access each other what so ever.

To top it off, we are now pulling the cable on Network B, and only plugging in to do backups, thus we have a complete fall back network.

It has been the worst virus I have seen in 18 years.

We even had to re-build all of the Linux Boots that were running on shared machines, as the first Boot was XP, and Boot Sector could not be repaired.

We bought a number of recovery tools, but as this was a destructive virus and not a simple virus that just delete partition tables. Nothing could be recovered.

Goes to show you are not even safe with the very latest virus software !

Anybody reading this, waiting on us, please be hold and we will be with you as quickly as possible.

No customers or Live servers were effected, just the complete development platform.

Take your backups guys, or consider a similar setup to what we have now implemented.

X-CART Plus
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All versions of X-Cart

Been in eCommerce 10 years, Coding, PM, SEO, Social. X-Cart 11 years. IT 30+ years.

Head of Web Dev for Australia's largest eCommerce 2 years.

Attended conferences, Velocity 2009 US, CeBit 2009, MySQL 2010 US, Online Retailer 2010, Web 2.0 2011 US, MySQL 2012 US (Percona).

Specialise in High Performance, High Volume, PHP, MySQL, HTML, CSS, JAVASCRIPT, SMARTY, MEMCACHED, APACHE, LIGHTTPD, FREEBSD, LINUX.

Email your requests to xcart@gazwebtech.com
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  #20  
Old 08-11-2006, 02:51 AM
 
garryhs garryhs is offline
 

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I cannot say it enough....

Even if you take backups, as we were...

If you need your data, TAKE BACKUPS, IMPLEMENT TAPE DRIVES, OR SETUP A FALLBACK SYSTEM.

Nothing is Safe !!!
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All versions of X-Cart

Been in eCommerce 10 years, Coding, PM, SEO, Social. X-Cart 11 years. IT 30+ years.

Head of Web Dev for Australia's largest eCommerce 2 years.

Attended conferences, Velocity 2009 US, CeBit 2009, MySQL 2010 US, Online Retailer 2010, Web 2.0 2011 US, MySQL 2012 US (Percona).

Specialise in High Performance, High Volume, PHP, MySQL, HTML, CSS, JAVASCRIPT, SMARTY, MEMCACHED, APACHE, LIGHTTPD, FREEBSD, LINUX.

Email your requests to xcart@gazwebtech.com
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