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Bean Stream - Can't get setup so work

 
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  #1  
Old 06-05-2015, 01:32 PM
 
Local Hero Local Hero is offline
 

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Default Bean Stream - Can't get setup so work

I used to have my CC processor be Bluepay and I just entered in my merchant number and I was set. I tried that with Bean Stream and no luck.
My account is set up with Bean Stream.
Bean Stream is configured and active with Payment Settings.
My Payment Configuration is set up with Bean Stream in X-Payments.

When I go to checkout and select Credit Card, it doesn't leave my site to checkout.mysite.com like it used to. It stays, and if I enter in my CC info it gets denied.

Any ideas why I can't get going with Bean Stream?
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  #2  
Old 06-05-2015, 01:48 PM
 
Local Hero Local Hero is offline
 

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Default Re: Bean Stream - Can't get setup so work

And I get an error from X-payments connector:
Background payment methods are enabled. To take X-Cart out of PCI DSS scope you must disable the following payment methods

The headaches are starting.........
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  #3  
Old 06-05-2015, 05:18 PM
 
Local Hero Local Hero is offline
 

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Default Re: Bean Stream - Can't get setup so work

Does X-cart even support BeanStream?
http://www.beanstream.com/partners/partner-directory/
If it doesn't, then why make it an option?
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  #4  
Old 06-06-2015, 05:47 AM
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ambal ambal is offline
 

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Default Re: Bean Stream - Can't get setup so work

Hi Jon,

Yes, X-Payments does support Beanstream.
I am not sure what is wrong with your setup. For me it looks like something is not enabled somewhere (e.g. a payment method is not enabled at X-Payments side - please make sure you have everything enabled and activated both at X-Payments and X-Cart sides).

I advise you to contact our techs regarding this matter. If this is a bug in our software we will refund all support incident fees you pay us for this issue.
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Alex Mulin
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X-Payments product manager
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  #5  
Old 06-06-2015, 10:23 AM
 
Local Hero Local Hero is offline
 

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Default Re: Bean Stream - Can't get setup so work

Everything is enabled. I'll try opening a ticket with X-Cart.
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