Follow us on Twitter X-Cart on Facebook Wiki
Shopping cart software Solutions for online shops and malls

X-Payments error code 849
 
Reply
   X-Cart forums > X-Payments > X-Payments issues & questions
 
Thread Tools
  #1  
Old 11-28-2012, 09:38 AM
 
themattman01 themattman01 is offline
 

Member
  
Join Date: May 2010
Location: WI
Posts: 17
 

Default X-Payments error code 849

Hey guys,
I have x-payments version 1.0.5 setup, and am using x-cart versions 4.4.5, 4.5.3, & 4.5.5. We use the 2 step order authorization method (Authorize only, then goto the backend of the website & capture payment). Some orders (affects all websites) receive an error in which the only way to make any changes to the order, is to go into the database & change the order status from "A" to "P". Then changes can be made to the order. the error shows up on the x-cart website in the log "x-errors_xpay_connector-[thedate].php". Here's an example of this log:

[27-Nov-2012 08:06:10] xpay_connector message:
X-Payments error (code: 849): Payment "1c52a37a0af665f8c772340c248e0bf2" has not open (non-captured) pre-authorized transactions
Request URI: /admin/process_order.php?orderid=3530&mode=capture
Backtrace:
/var/www/vhosts/colored-caulk.com/httpdocs/modules/XPayments_Connector/xpc_func.php:1842
/var/www/vhosts/colored-caulk.com/httpdocs/modules/XPayments_Connector/xpc_func.php:1808
/var/www/vhosts/colored-caulk.com/httpdocs/modules/XPayments_Connector/xpc_func.php:1575
/var/www/vhosts/colored-caulk.com/httpdocs/modules/XPayments_Connector/xpc_func.php:1198
/var/www/vhosts/colored-caulk.com/httpdocs/include/func/func.payment.php:844
/var/www/vhosts/colored-caulk.com/httpdocs/include/process_order.php:170
/var/www/vhosts/colored-caulk.com/httpdocs/admin/process_order.php:52
-------------------------------------------------------------------------------------------------------

Any help with this error would be greatly appreciated.
-------Matthew
__________________
4.1.8, 4.4.5, 4.5.4, 4.5.4 (some licenses are listed under our sub-contractor: craig@drascic.com) Mods: Tagclouds from Magneticone; Ad-banner & Shipping Per Product from BCS Engineering; Mobile Mod by X-Cart.
Reply With Quote
  #2  
Old 11-29-2012, 12:42 AM
  ambal's Avatar 
ambal ambal is offline
 

X-Cart team
  
Join Date: Sep 2002
Posts: 4,104
 

Default Re: X-Payments error code 849

Matthew,

Please report this into your HelpDesk account for investigation. If it is a bug - patch to fix it will be provided free of charge for you.
__________________
Sincerely yours,
Alex Mulin
VP of business development for X-Cart
X-Payments project manager
Reply With Quote
  #3  
Old 12-06-2012, 11:27 AM
 
themattman01 themattman01 is offline
 

Member
  
Join Date: May 2010
Location: WI
Posts: 17
 

Default Re: X-Payments error code 849

They are not sure if this problem is a bug or not (OF COURSE IT IS!!!), so they insist that we buy a support license for x-payments (Just another way for them to rape us for more money after already spending $1300.00 on their product). Which is NOT happening. If anybody has come across this error (I couldn't find anything online listing x-payments error codes) please let me know.
__________________
4.1.8, 4.4.5, 4.5.4, 4.5.4 (some licenses are listed under our sub-contractor: craig@drascic.com) Mods: Tagclouds from Magneticone; Ad-banner & Shipping Per Product from BCS Engineering; Mobile Mod by X-Cart.
Reply With Quote
  #4  
Old 12-06-2012, 10:54 PM
  ambal's Avatar 
ambal ambal is offline
 

X-Cart team
  
Join Date: Sep 2002
Posts: 4,104
 

Default Re: X-Payments error code 849

Matthew,

I just want to note that you are requesting free support for X-P license purchased for $389 more than a year ago and that type of license didn't include free support unlike our current one priced at $1189 (free install, free integration, 1 month free support to make sure it runs just fine).

Never the less, I want to note that even if you buy our support and the issue appear to be a bug we will just refund your payment.
__________________
Sincerely yours,
Alex Mulin
VP of business development for X-Cart
X-Payments project manager
Reply With Quote
Reply
   X-Cart forums > X-Payments > X-Payments issues & questions


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -8. The time now is 01:10 PM.

   

 
X-Cart forums © 2001-2018