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Internal Error During Installation
 
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  #1  
Old 09-04-2012, 05:53 AM
 
steve82 steve82 is offline
 

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Join Date: Jun 2010
Posts: 12
 

Default Internal Error During Installation

I get the following message on step 5 of X-Payments installation.

Quote:
Internal error
The requested action cannot be performed. See logs for details.

I have asked the hosting company to check the logs and they say they aren't seeing any errors. I'm stumped.

What should I try???

Thank you in advance!
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  #2  
Old 09-04-2012, 08:09 AM
 
steve82 steve82 is offline
 

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Posts: 12
 

Default Re: Internal Error During Installation

Hosting company came back with the following error in the log:

Quote:
We found the below SMTP unknown user error in the log file.

ERROR [2012-04-09 11:59:09]
User: unknown; IP: XX.XXX.XXX.XXX
Zone: Core
Code: SMTP_COMMAND (234)
Failed to perform SMTP command: ("") ""

Affected systems: Core/SMTP.php file (403:assert); Core/SMTP.php file
(347:doCommand); Core/SMTP.php file (264:sendCommand); Core/SMTP.php file
(619:connect); Core/Mailer.php file (282: openMail); Core/Mailer.php file
(258:prepareQueue); /home/public_html/xpayments/install.php file
(1702:send); /home/public_html/xpayments/install.php file
(507:insertProfile); /home/public_html/xpayments/install.php file
(306:installStep4); /home/public_html/xpayments/install.php file
(1729:install)

My client uses gmail to host their email. I am using the following setting in the config.ini.php file:

Quote:
from="email@url.com"
host="smtp.gmail.com"
port="465"
user="email@url.com"
password="password"
auth="LOGIN"
timeout="10"

What am I doing wrong?
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  #3  
Old 09-04-2012, 08:44 AM
 
steve82 steve82 is offline
 

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Posts: 12
 

Default Re: Internal Error During Installation

I figured it out.

Instead of:

host="smtp.gmail.com"

it needed to be:

host="ssl://smtp.gmail.com"
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