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Internal Error
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Old 01-24-2014, 02:10 PM
  Vacman's Avatar 
Vacman Vacman is offline

Join Date: Sep 2005
Location: Torrance, CA
Posts: 792

Default Internal Error

Suddenly, with no changes made by us or our host or our processor, our online customers are getting this error after they enter their credit card info. It is as if the system is timing out then responding with that error code.

"Internal error Please, return to Shopping cart".

When I look at X-Payments for the specific transactions it simply reports the following:

The status indicating that the payment gateway has been asked to make the payment, but the result is not known yet (the payment gateway has not answered or the admin has to process the payment manually).

Transaction list
Jan 24, 2014 22:46:55
Type: Sale
Result status: Unknown
$ 13.18 Transaction failed

I should mention that I am using Version: 1.0.6

Any clues?
Carl Tice

X-Cart 4.6.6
X-Payments 3.0
ReBOOT 3.4.1

PHP 5.6.30
MySQL 5.6.35
Linux 2.6.32-042stab120.18
ionCube PHP Loader v4.7.3
Perl 5.10.1
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Old 01-24-2014, 11:11 PM
  cflsystems's Avatar 
cflsystems cflsystems is offline

Join Date: Apr 2007
Posts: 13,536

Default Re: Internal Error

maybe your payment gateway made some changes...
Steve Stoyanov
Web Development
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Old 01-26-2014, 09:10 PM
  ambal's Avatar 
ambal ambal is offline

X-Cart team
Join Date: Sep 2002
Posts: 4,102

Default Re: Internal Error

See the most common reasons at ayed_when_a_customer_pays
Sincerely yours,
Alex Mulin
VP of business development for X-Cart
X-Payments project manager
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