Follow us on Twitter X-Cart on Facebook Wiki
Shopping cart software Solutions for online shops and malls

X-payments server is DOWN
 
Reply
   X-Cart forums > X-Payments > X-Payments issues & questions
 
Thread Tools
  #1  
Old 07-12-2013, 10:02 AM
 
necroflux necroflux is offline
 

Advanced Member
  
Join Date: Feb 2009
Posts: 47
 

Default X-payments server is DOWN

My X-payment server is currently down (***.x-checkout.com) - this is disturbing news along with all of the other issues I'm having with X-payments not working properly at the moment. For those who have been using X-cart's own X-payment hosting, how often does this happen? My checkout page doesn't even load since it's trying to load the iFrame off of this account.

Another question - if I install X-payments on my own server, does that mean that I'm no longer PCI compliant? I still don't quite have a full grasp on that part of the equation.
__________________
-----------------
X-cart version 4.2.1
Reply With Quote
  #2  
Old 07-12-2013, 10:20 AM
 
aweisensel aweisensel is offline
 

Member
  
Join Date: Jan 2013
Posts: 11
 

Default Re: X-payments server is DOWN

Quote:
Originally Posted by necroflux
My X-payment server is currently down (***.x-checkout.com) - this is disturbing news along with all of the other issues I'm having with X-payments not working properly at the moment. For those who have been using X-cart's own X-payment hosting, how often does this happen? My checkout page doesn't even load since it's trying to load the iFrame off of this account.

Another question - if I install X-payments on my own server, does that mean that I'm no longer PCI compliant? I still don't quite have a full grasp on that part of the equation.

I am also unable to connect to the hosted X-Payments.

We've been on it for about 3 months now without a problem until today.

You can be PCI compliant on your own server but then the environment where the host is located needs to be compliant as well. And that's not a real simple answer.
__________________
XCart 4.4.3 (custom)
Reply With Quote
  #3  
Old 07-12-2013, 10:43 AM
 
joss joss is offline
 

X-Cart team
  
Join Date: Feb 2009
Posts: 60
 

Default Re: X-payments server is DOWN

Sorry for the situation, we're working on it and will let you know as soon as we get the results.
__________________
joss@x-cart.com
Reply With Quote
  #4  
Old 07-12-2013, 11:28 AM
 
joss joss is offline
 

X-Cart team
  
Join Date: Feb 2009
Posts: 60
 

Default Re: X-payments server is DOWN

Please accept our apologies. There was an issue with the power which has been fixed by the EWDHosting engineers.

However, if you still experience any issues, please contact us via the HelpDesk.
__________________
joss@x-cart.com
Reply With Quote

The following user thanks joss for this useful post:
ambal (07-12-2013)
  #5  
Old 07-12-2013, 11:33 AM
  ambal's Avatar 
ambal ambal is offline
 

X-Cart team
  
Join Date: Sep 2002
Posts: 4,106
 

Default Re: X-payments server is DOWN

Hi Everyone,

I am really sorry about this outage. It was caused by power supply problem at the data center. It was fixed really fast but there was some downtime anyways. We are still in our uptime guarantee and working with the data center crew to make sure everything runs smoothly now.
__________________
Sincerely yours,
Alex Mulin
VP of business development for X-Cart
X-Payments project manager
Reply With Quote
  #6  
Old 07-12-2013, 11:33 AM
 
necroflux necroflux is offline
 

Advanced Member
  
Join Date: Feb 2009
Posts: 47
 

Default Re: X-payments server is DOWN

Yup, it's up now - thanks for the update Joss.

For something as critical as having a hosted payment server, though, you absolutely NEED to have redundant backup servers in various parts of the country. Set up a load balancer with various nodes in various physical locations so this never happens.
__________________
-----------------
X-cart version 4.2.1
Reply With Quote

The following user thanks necroflux for this useful post:
ambal (07-12-2013)
  #7  
Old 07-12-2013, 11:41 AM
  ambal's Avatar 
ambal ambal is offline
 

X-Cart team
  
Join Date: Sep 2002
Posts: 4,106
 

Default Re: X-payments server is DOWN

Necroflux, thank you for the suggestion! It is definitely a way to go even when you use such a reliable data center as EWD/Colo that hasn't had any downtime since 2005 till now.

"Your day will come anyway" (c) someone famous
__________________
Sincerely yours,
Alex Mulin
VP of business development for X-Cart
X-Payments project manager
Reply With Quote
  #8  
Old 07-12-2013, 11:34 PM
 
BBM_ BBM_ is offline
 

X-Adept
  
Join Date: May 2010
Location: Australia
Posts: 587
 

Default Re: X-payments server is DOWN

Quote:
Originally Posted by necroflux
Yup, it's up now - thanks for the update Joss.

For something as critical as having a hosted payment server, though, you absolutely NEED to have redundant backup servers in various parts of the country. Set up a load balancer with various nodes in various physical locations so this never happens.

This is payment gateway 101 and honestly is quite surprising that it's not already in place.

I would like to utilize X-payments but I was concerned about uptime, as well as latency (due to being USA hosted) Hopefully QT will improve this in the near future.
__________________
Multiple instances of X-cart
Reply With Quote
  #9  
Old 07-13-2013, 08:07 AM
  cflsystems's Avatar 
cflsystems cflsystems is offline
 

Veteran
  
Join Date: Apr 2007
Posts: 13,615
 

Default Re: X-payments server is DOWN

Quote:
Originally Posted by BBM_
I would like to utilize X-payments but I was concerned about uptime, as well as latency (due to being USA hosted) Hopefully QT will improve this in the near future.

Buy the downloadable version, use AC OPC with its X-Payments Connector - this will work just fine as there will be no redirect from the checkout page and X-Payments url will not be visible to customers...
__________________
Steve Stoyanov
CFLSystems.com
Web Development
Reply With Quote
  #10  
Old 07-13-2013, 09:58 AM
 
carpeperdiem carpeperdiem is offline
 

X-Guru
  
Join Date: Jul 2006
Location: New York City, USA
Posts: 5,399
 

Default Re: X-payments server is DOWN

Quote:
Originally Posted by cflsystems
Buy the downloadable version, use AC OPC with its X-Payments Connector - this will work just fine as there will be no redirect from the checkout page and X-Payments url will not be visible to customers...

That's what I do.
Works great.
__________________
xcart 4.5.4 gold+ w/x-payments 1.0.6; xcart gold 4.4.4
Reply With Quote
Reply
   X-Cart forums > X-Payments > X-Payments issues & questions


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -8. The time now is 11:59 PM.

   

 
X-Cart forums © 2001-2018