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Free Open Source Support Ticket System
 
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Old 11-22-2012, 05:51 AM
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ADDISON ADDISON is offline
 

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Default Free Open Source Support Ticket System

osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve.

Source: http://osticket.com/

Are you using such of software? Any other solution you may know and working fine?
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X-Cart Next: Business 5.2 (learning and testing)
X-Cart Classic: Gold and Gold Plus 4.7
Lots of Modules and Customizations
OS in use: Red Hat Enterprise, Fedora, CentOS, Debian, Ubuntu, Linux Mint, Kali Linux
Ideas for Server configuration (basicaly): Nginx/Pound (reverse proxy), Apache/Nginx (webserver), Squid/Varnish (cache server), HHVM or (PHP-FPM + PHP 5.6 + opcache), MariaDB/Percona MySQL Server, Redis (storing sessions)

You can catch my ideas here: http://ideas.x-cart.com
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The following 2 users thank ADDISON for this useful post:
kevfromwiganinlancashire (11-22-2012), totaltec (11-22-2012)
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Old 11-22-2012, 01:09 PM
 
mcinque mcinque is offline
 

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Default Re: Free Open Source Support Ticket System

hesk.com.
You can use the free version and is much more better than osticket imho.
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ADDISON (11-22-2012)
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