Follow us on Twitter X-Cart on Facebook Wiki
Shopping cart software Solutions for online shops and malls

Error: number of orders does not sync ??

 
Reply
   X-Cart forums > X-Payments > X-Payments issues & questions
 
Thread Tools
  #1  
Old 02-07-2013, 05:26 PM
 
gatordp gatordp is offline
 

Advanced Member
  
Join Date: Aug 2009
Posts: 72
 

Default Error: number of orders does not sync ??

I have a customer who has been trying to order from me for 3 days now. He's attempted 5 orders and none of them go through (I am having other successful orders). He is trying to pay via credit card.

He said the error he is getting on his end says: "number of orders does not sync"

This is exactly what it says in my error log.

Code:
Error: Transaction refused because of an invalid argument. See additional error messages for details. (The totals of the cart item amounts do not match order amounts.)

He is paying with a VISA. I am using X-Payments: PayPal Payments Pro

Any ideas what this error message means? I've been running this store for 3 years and never had this one.
__________________
X-Cart Gold 4.5.4
Reply With Quote
  #2  
Old 02-08-2013, 10:47 PM
  ambal's Avatar 
ambal ambal is offline
 

X-Cart team
  
Join Date: Sep 2002
Posts: 4,119
 

Default Re: Error: number of orders does not sync ??

Moved to X-Payments issues & questions

This seems to be related to the old "Paypal line items" issue we had in X-Cart (UPDATE: not fixed in X-Cart 4.5.4 you are using).

UPDATE:
I was wrong - it is not fixed in 4.5.4, but we have a patch for the issue for 4.5.4 and also it will be included in the upcoming 4.5.5. Just contact our techs for a free patch using your HelpDesk account. Refer to this post when you submit a ticket.
__________________
Sincerely yours,
Alex Mulin
VP of Business Development for X-Cart
X-Payments product manager

Last edited by ambal : 02-08-2013 at 11:05 PM.
Reply With Quote
  #3  
Old 02-08-2013, 10:51 PM
  ambal's Avatar 
ambal ambal is offline
 

X-Cart team
  
Join Date: Sep 2002
Posts: 4,119
 

Default Re: Error: number of orders does not sync ??

I updated my initial post here.
__________________
Sincerely yours,
Alex Mulin
VP of Business Development for X-Cart
X-Payments product manager
Reply With Quote
Reply
   X-Cart forums > X-Payments > X-Payments issues & questions


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -8. The time now is 08:32 AM.

   

 
X-Cart forums © 2001-2020