X-Cart forums

[tony_sologubov]

OK, I see. This is still a bug though, but it is different from one Belinda has.

It will be fixed in 5.1.6 and I will provide a temporary fix to it in this thread soon:
http://forum.x-cart.com/showthread.php?p=376308#post376308

[The Vinyl Spectrum]

This problem still needs to be addressed in 5.1.11. I can not update to 5.2 because the update does not work. Please advise if it is finally fixed. Sending a "your order has changed" email to a customer causes PANIC. No good.

[tony_sologubov]

@The Vinyl Spectrum, could you please let me know whether you applied a fix mentioned here:
http://forum.x-cart.com/showpost.php?p=376451&postcount=8

[The Vinyl Spectrum]

Tony - I paid a developer hundreds of dollars to update my site to 5.2 as I do not have time to deal with workarounds intended for versions that were way older than what I was running at the time.

5.2 is indeed much nicer and the ability to not send them emails that their order changed just because I am now processing it is wonderful.

Can you please explain why the font size on the invoices was increased to a massive size in 5.2? Why are changes like this made with no way to keep it how it was? The ability to customize things like the invoice would be nice additions.

Also since upgrading to 5.2 a LOT of my customers no longer receive order confirmation emails, some go to spam, others are blocked as junkmail and deleted. Was something changed in the way emails are sent out that makes our X-Cart sites now look like they are sending out spam?

[tony_sologubov]

Hello @The Vinyl Spectrum,

To be honest, this is the first time I hear about problem with font sizes and emails going to Spam/Junk folder. I do not think, this is somewhat caused by update itself.

This problem needs to be investigated and I would recommend contacting our support team about that. Of course, if this is a bug-related problem, the investigation will be free for you.

Tony

[The Vinyl Spectrum]

Thanks Tony - I had to hire Mike White to fix it, we wasted 78 million trees on our invoices in the first few days after the update. The spam thing you are correct on, it turned out to be a coincidence in the timing, perhaps possibly related to a change in wording on the invoices or something, but ultimately not an issue.

Perhaps Mike would have more information as to what he had to actually fix to change the invoices back to a "reasonable" font size.

[tony_sologubov]

Oh, I see. Anyway, great to hear everything has been fixed finally.

Tony