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My Virtual Merchant (Converge) Costco - not working | |||
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#1
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My Virtual Merchant (Converge) Costco - not working
Hello,
Anyone else using myvirtualmerchant provided through Elavon/Costco having issues as of a day or two ago? Mine was plugging along fine for months and suddenly stopped working maybe two days ago with no changes whatsoever to the cart or the merchant processor. They recently rebranded from myvirtualmerchant to Converge, but it doesn't look like they've made any back-end changes on the processor side. I upgraded 2.1.1 to 2.1.2 today to see if that would help but it did not. I also noticed that I cannot re-import the payment methods from x-connector. I get the following error: "Error: Error had occured during the requesting of payment methods from X-Payments. See log files for details." I'm not sure which log this error shows in. |
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#2
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Re: My Virtual Merchant (Converge) Costco - not working
Curtis, check the var/log folder. Of course this log folder is usually extremely cluttered. When I am developing on a dev site, I just flush the log folder contents, then recreate the error. Makes it pretty easy to find the current problem. On a live site, I zip up the old logs and archive them.
__________________
Mike White - Now Accepting new clients and projects! Work with the best, get a US based development team for just $125 an hour. Call 1-502-773-6454, email mike at babymonkeystudios.com, or skype b8bym0nkey XcartGuru X-cart Tutorials | X-cart 5 Tutorials Check out the responsive template for X-cart. |
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#3
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Re: My Virtual Merchant (Converge) Costco - not working
Thanks, Mike. I'll give that a try.
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#4
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Re: My Virtual Merchant (Converge) Costco - not working
Success! Thanks again Mike.
It doesn't shed much light on the situation for me, though. When I create the error it happens right as I'm passed from the cart to x-payments where it brings up the input screen for the credit card info. PHP Code:
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#5
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Re: My Virtual Merchant (Converge) Costco - not working
I'm just guessing here. But it looks like "Response is not valid" means that the response that X-Cart is getting from the processor is not what it expects. I know this doesn't solve the problem, but what I can say with authority is: It is likely that the processor has changed something on their side, and X-Cart needs to be updated to reflect and properly interpret this change. I would open a ticket with XC, or contact a developer to handle this issue. (like me)
The dev should communicate with the payment processor, and determine what is wrong. The good news is, the payment processor has a vested interest in figuring this out, they can't make money unless orders go through. So if you are a dev working on something like this, remember that you can't be on both sides of the issue, you have to rely on the payment processor support.
__________________
Mike White - Now Accepting new clients and projects! Work with the best, get a US based development team for just $125 an hour. Call 1-502-773-6454, email mike at babymonkeystudios.com, or skype b8bym0nkey XcartGuru X-cart Tutorials | X-cart 5 Tutorials Check out the responsive template for X-cart. |
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#6
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Re: My Virtual Merchant (Converge) Costco - not working
What about http://forum.x-cart.com/showthread.php?t=70268 ?
They or your server hosting could disable SSLv3 support and you have not patched X-Payments connector.
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Sincerely yours, Alex Mulin VP of Business Development for X-Cart X-Payments product manager |
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#7
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Re: My Virtual Merchant (Converge) Costco - not working
Well, what do you know. It looks like I missed the X-Payments connector update. I bet you are right, Alex, that either my host or the CC processor switched off SSLv3 over the weekend.
I just completed the update for X-Connector you linked to and X-Payments is working again. Thanks again for your help, Mike, and Alex. |
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#8
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Re: My Virtual Merchant (Converge) Costco - not working
Spacetoast, Can you not just use the converge (virtual merchant) payment module rather than x-payments? Doesn't x-payments charge you where converge would not?
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Free 5.2.6 Modules: Sales tax, Converge, UPS |
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#9
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Re: My Virtual Merchant (Converge) Costco - not working
Thanks for responding, meterguy. This thread is about a year old and everything is working for now. I'm not sure Converge had a module at the time. I might look into it. I own a license for x-payments so I'm not paying monthly.
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