Follow us on Twitter X-Cart on Facebook Wiki
Shopping cart software Solutions for online shops and malls

Mailchimp and Abandoned carts
 
Reply
   X-Cart forums > X-Cart 5 > Modules and themes (X-Cart 5)
 
Thread Tools Search this Thread
  #1  
Old 02-19-2019, 10:31 AM
 
ibdmanhb ibdmanhb is offline
 

Senior Member
  
Join Date: Mar 2008
Posts: 178
 

Default Mailchimp and Abandoned carts

Does anyone have any experience using Mailchimp and their Abandoned cart notifications ? I set up a test customer, added some products, abandoned the cart at checkout, and waited. I have mailchimp setup to send an email after 6 hours, that part works fine. The email came back with a coupon I added (mailchimp sees the codes in my admin so I know it's communicating), it had the contents of the cart in the email (pictures and prices) and 2 call to action buttons. 1 said shop which sends you to the home page, and 1 said checkout. The checkout button just sends you to an empty cart page. I logged in as the test customer and the cart is still there. So... The question is, how does the integration with mailchimp find the customers abandoned cart ? Does this interface with the Xcart 5 abandoned cart module ? Mailchimp support said I need to ask Xcart, they developed the API. Anyone shed some light on this ? Would be very cool if it worked....


Thanks as always
__________________
X-cart X5 business
Dedicated ServerInmotion
Linux/Apache
php7.2


http://www.lourdes.com
http://www.caltecservices.com
http://calnetsecurity.com

Last edited by ibdmanhb : 02-19-2019 at 10:32 AM. Reason: spelling
Reply With Quote
  #2  
Old 02-27-2019, 06:12 AM
  qualiteam's Avatar 
qualiteam qualiteam is offline
 

X-Guru
  
Join Date: Dec 2010
Posts: 6,373
 

Default Re: Mailchimp and Abandoned carts

If the 'Checkout' button sends you to a black cart page, I assume it catches the wrong X-Cart session.
OR it is also possible that by the time the customer arrives to the site via the 'Checkout' button the session is already deleted from the database for one reason or another.
I would advise to look into that direction.
__________________
Alex Solovev,
Qualiteam

---

User manual Video tutorials X-Cart FAQ

You are welcome to press "Thanks" button
if you find this post useful

Click here to learn how to apply patches

X-Cart Extensions
Reply With Quote
  #3  
Old 02-27-2019, 07:32 AM
 
ibdmanhb ibdmanhb is offline
 

Senior Member
  
Join Date: Mar 2008
Posts: 178
 

Default Re: Mailchimp and Abandoned carts

Thank you for the reply. I was testing this using my login and the time between the abandoned cart and the email was only 6 hours. I logged back into the site and the cart was still there but the link from the mailchimp email landed me on a empty cart page. If these sessions get stored can you tell me what table in the DB I could see these, if possible ?
__________________
X-cart X5 business
Dedicated ServerInmotion
Linux/Apache
php7.2


http://www.lourdes.com
http://www.caltecservices.com
http://calnetsecurity.com
Reply With Quote
  #4  
Old 03-02-2019, 11:09 AM
  qualiteam's Avatar 
qualiteam qualiteam is offline
 

X-Guru
  
Join Date: Dec 2010
Posts: 6,373
 

Default Re: Mailchimp and Abandoned carts

Quote:
Originally Posted by ibdmanhb
Thank you for the reply. I was testing this using my login and the time between the abandoned cart and the email was only 6 hours. I logged back into the site and the cart was still there but the link from the mailchimp email landed me on a empty cart page. If these sessions get stored can you tell me what table in the DB I could see these, if possible ?


All sessions are being stored in the xc_sessions and xc_session_cells tables.
If your store is pretty much default without custom modules, I would advise to report this as a bug to our public bugtracker.
* https://bt.x-cart.com
If you have custom modules, try disabling them first.
Thank you.
__________________
Alex Solovev,
Qualiteam

---

User manual Video tutorials X-Cart FAQ

You are welcome to press "Thanks" button
if you find this post useful

Click here to learn how to apply patches

X-Cart Extensions
Reply With Quote
Reply
   X-Cart forums > X-Cart 5 > Modules and themes (X-Cart 5)


Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -8. The time now is 07:09 PM.

   

 
X-Cart forums © 2001-2018