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merchant country not supported error
 
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  #1  
Old 07-03-2013, 08:06 PM
 
vaidya vaidya is offline
 

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Unhappy merchant country not supported error

Hi,
I am having hard time solving this error.
I already have "Paypal payments pro" solution purchased with my paypal account and buyers are using it to make transactions through website which are not getting through.
I have integrated Paypal payments pro using X-payments following all the steps given in documentation.

Now there are two ways to make transaction in my website:

1) Using normal paypal which will let buyers redirect to paypal website for transactions. This works fine for me.
2) Paypal Payments Pro ->This let our buyers to process the payment through website only and after payment buyers are redirected to website.

But the problem is that whenever buyer tries to make the transaction using "paypal payments pro" he gets error as "Your merchant country is not supported".

I read about merchant country support on several forums. My merchant account is from Hongkong and I found this link.

http://help.x-cart.com/index.php?title=X-Cart:Payment_gateways_%28X-Cart_4.5%29

Here if you see, in front of paypal payments pro i see hongkong country mentioned which means it is supported. I dont understand what problem is coming though.

Can you please help me sorting out this issue? This is really urgent.
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  #2  
Old 07-03-2013, 11:49 PM
  ambal's Avatar 
ambal ambal is offline
 

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Default Re: merchant country not supported error

According to information from PayPal developers site Payment PRO doesn't work for Hong Kong anymore.

I'll check with our PayPal rep directly as it seems there is confusion either from our side or from PayPal's one.

I'll post results here.
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X-Payments project manager
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  #3  
Old 07-04-2013, 12:40 AM
 
vaidya vaidya is offline
 

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Default Re: merchant country not supported error

Hi Alex,
Thanks for the reply.
I have few questions.

1) If Hongkong is not supported ,then is there any other solution for this?
2) Please also provide reason why this was mentioned in x-payments help forum even if it is not supported by paypal.
3) Can we just change address from hongkong to us,uk or canada and work this out somehow?

Or please provide any other relevant solution for this.
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  #4  
Old 07-04-2013, 12:56 AM
  ambal's Avatar 
ambal ambal is offline
 

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Default Re: merchant country not supported error

Vaidya, please allow me some time to consult with PayPal reps. Initially they provided us with information that Payment PRO works for Hong Kong merchants. That's why I say about confusion possible.

I do not know what will happen if you change address in your PayPal Payments PRO account. I advise you to consult with PayPal directly.
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  #5  
Old 07-04-2013, 01:18 AM
 
vaidya vaidya is offline
 

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Default Re: merchant country not supported error

Let me know your feedback from paypal....
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  #6  
Old 07-09-2013, 01:48 AM
  ambal's Avatar 
ambal ambal is offline
 

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Default Re: merchant country not supported error

We figured out after all with PayPal reps.

Quote:
I have verified that Website Payment Pro Hosted Solution is available in Hong Kong. The country list, as defined on X-Cart: Payment gateways (X-Cart 4.5), should be updated to only include United States, Canada, and United Kingdom for PayPal Payments Pro (aka Website Payments Pro) and Website Payments Pro Hosted Solution should list United Kingdom, Australia, France, Hong Kong, Italy, Japan, New Zealand, and Spain.

Vaidya, you should use PayPal Website Payments Pro Hosted Solution for Hong Kong. Here is a link to our Knowledge Base article about that http://help.x-cart.com/index.php?title=X-Cart:PayPal#Website_Payments_Pro_Hosted_Solution
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