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How safe is "Remove Data" Tool in 4.1.9?
 
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  #1  
Old 01-30-2019, 09:46 AM
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Default How safe is "Remove Data" Tool in 4.1.9?

Dear X-mates,

How safe is "Remove Data" Tool in 4.1.9?

================================================== ==========
Remove data

This tool allows you to empty your store of any content data with which it might have been populated for testing purposes. Clicking the button removes all the settings related to products, categories, manufacturers and shipping rates, as well as any data that has been formed based on these settings (for example, orders). The tool can help you bring your X-Cart installation to a state where the store will get rid of all unnecessary data, retaining the configuration settings defining how it should function.
I agree to remove all my products, categories, orders and all the data related to them.
================================================== ==========

The "I agree..." part (checkbox) sounds kind of scary since by clicking on it one agrees to remove ALL data from his store regardless of details and the text does not specify whether ALL TEST DATA or ALL DATA will be removed?

Please advise. Thank you.
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Old 01-30-2019, 12:45 PM
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Default Re: How safe is "Remove Data" Tool in 4.1.9?

It will remove all data.

My advice is never rely on X-Cart for anything data related including but not limited to imports, exports, backups, purging or indexing.

EDIT: Also never rely on the accuracy of the communication verbiage.

Great examples are when you try to mass remove products from a category and it deletes them from the database entirely or when you create a backup and it ignores every non-default table.
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Old 01-31-2019, 04:06 AM
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Default Re: How safe is "Remove Data" Tool in 4.1.9?

Thanks, so X-cart BACKUP functionality is not good? And I have been using it for 14 years backing up data, but never needed to use it to restore data. It wouldn't restore? After the last backup several days ago (if it's related to that event, not sure, but could be suspect?) my 4.1.9 now opens every page in 15-20 seconds. I have another thread opened on that issue with specific details. Thanks.
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Old 01-31-2019, 08:30 AM
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Default Re: How safe is "Remove Data" Tool in 4.1.9?

Quote:
Thanks, so X-cart BACKUP functionality is not good? And I have been using it for 14 years backing up data, but never needed to use it to restore data. It wouldn't restore?

Correct. If your store database crashed, and you relied on the x-cart database backup functionality and restored it, your site would not work. You would have to reinstall all the databases from third-party mods and would lose all that data.

Backups really shouldn't be done manually anyway, they should be handled by a combination of RAID/R1Soft and/or a redundant cloud system.

Too many possible reasons why your site could be loading that poorly, your web-host should be able to tell you - if not, you should move hosts. Also look into software like New Relic.
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Old 02-20-2019, 06:43 AM
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Default Re: How safe is "Remove Data" Tool in 4.1.9?

Quote:
Originally Posted by Jon
It will remove all data.

My advice is never rely on X-Cart for anything data related including but not limited to imports, exports, backups, purging or indexing.

EDIT: Also never rely on the accuracy of the communication verbiage.

Great examples are when you try to mass remove products from a category and it deletes them from the database entirely or when you create a backup and it ignores every non-default table.

I now learned to not rely on X-cart also on saved data or to save data. I just realized that the 4.7.8 that I purchased a while ago won't save Customer/Order Comments texts in those fields. Remark: It resumed saving text hours later though. X-cart backups make false sense of security? Why risk to lose all their data and products that takes many months to enter by hand?

"RAID/R1Soft and/or a redundant cloud system" - this sounds to me like a thunder from sky, scary and not doable at my level of knowledge. Why don't X-cart people create a decent non-fake Backup functionality?
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Old 02-20-2019, 01:01 PM
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Default Re: How safe is "Remove Data" Tool in 4.1.9?

Quote:
Originally Posted by neonrider
"RAID/R1Soft and/or a redundant cloud system" - this sounds to me like a thunder from sky, scary and not doable at my level of knowledge. Why don't X-cart people create a decent non-fake Backup functionality?

This really is the new standard. With a manual backup you are always guaranteed to lose data. You should always have periodic backups downloaded to a local drive as a backup backup, but storage is cheap and redundancy is crucial particularly when you're talking about order information.

That said, it isn't something you should have to worry about, it's something you're host and/or server administrator should be doing for you.
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Old 02-20-2019, 01:27 PM
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Default Re: How safe is "Remove Data" Tool in 4.1.9?

Jon, that is better news. Perhaps host is doing something? Let's take a look (I save those messages, although none received this year):

The backup process on “host.domain.com” completed.

The system started a separate transport process for remote backup destinations. When the transport completes, the system will send an additional notification with the status of the transport if any errors were encountered.

Review the attached log “/usr/local/cpanel/logs/cpbackup/1541055604.log” for further details.
/bin/gtar: Removing leading `/' from member names
[2018-11-01 02:01:07 -0500] info [backup] System backups will not be uploaded to any remote destinations.
[2018-11-01 02:01:07 -0500] info [backup] Running account backup with target : /backup/monthly/2018-11-01/accounts
[2018-11-01 02:01:07 -0500] info [backup] checking backup for domain1
[2018-11-01 02:01:07 -0500] info [backup] checking backup for domain2
[2018-11-01 02:01:07 -0500] info [backup] checking backup for domain3
[2018-11-01 02:01:07 -0500] info [backup] checking backup for domain4
[2018-11-01 02:01:07 -0500] info [backup] checking backup for domain5
[2018-11-01 02:01:07 -0500] info [backup] checking backup for domain6
[2018-11-01 02:01:07 -0500] info [backup] checking backup for domain7
[2018-11-01 02:01:07 -0500] info [backup] checking backup for domain8
[2018-11-01 02:01:07 -0500] info [backup] checking backup for domain9
[2018-11-01 02:01:07 -0500] info [backup] Queuing transport of meta file: /backup/monthly/2018-11-01/accounts/.master.meta
[2018-11-01 02:01:07 -0500] info [backup] no_transport = 0 .. and queueid = TQ:TaskQueue:11
[2018-11-01 02:01:07 -0500] info [backup] leaving queue_backup_transport_item
[2018-11-01 02:01:07 -0500] info [backup] Pruning backup directory: /backup/monthly/2018-10-01
[2018-11-01 02:01:07 -0500] info [backup] Queuing prune operation for remote destination monthly backups
[2018-11-01 02:01:07 -0500] info [backup] no_transport = 0 .. and queueid = TQ:TaskQueue:12
[2018-11-01 02:01:07 -0500] info [backup] leaving queue_backup_transport_item
[2018-11-01 02:01:07 -0500] info [backup] Scheduling backup metadata vacuum
[2018-11-01 02:01:08 -0500] info [backup] Queuing transport reporter
[2018-11-01 02:01:08 -0500] info [backup] no_transport = 0 .. and queueid = TQ:TaskQueue:13
[2018-11-01 02:01:08 -0500] info [backup] leaving queue_backup_transport_item
[2018-11-01 02:01:08 -0500] info [backup] Completed at Thu Nov 1 02:01:08 2018
[2018-11-01 02:01:08 -0500] info [backup] Final state is Backup::Success (0)

Start Time: Thursday, November 1, 2018 at 7:00:04 AM UTC
End Time: Thursday, November 1, 2018 at 7:01:08 AM UTC
Run Time: 1 minute and 4 seconds

This notice is the result of a request from “cPanel Backup System”.

The system generated this notice on Thursday, November 1, 2018 at 7:01:08 AM UTC.

“Backup Successful” notifications are currently configured to have an importance of “Low”. You can change the importance or disable this type of notification in WHM’s Contact Manager at: https://host.domain.com:2087/scripts2/editcontact?event=Backup::Success

Do not reply to this automated message.
================================================== =================

I am opening a ticket now with Liquid Web hosting and ask them what you said and whether they aredoing those kind of back ups for me and their other customers. Will post here once I get a reply.
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  #8  
Old 02-20-2019, 01:35 PM
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Default Re: How safe is "Remove Data" Tool in 4.1.9?

Liquid Web has these and more articles posted at their support ticket pages. We all may have to read them, although since I only got 5 more seconds to live, so I would rather not read, but enjoy the sun outside:

Articles

Using SFTP to login as Root
187 Views•Jan 14, 2019•Knowledge
Best Practices: Developing a BackUp Plan
66 Views•Dec 28, 2018•Knowledge
Restoring with Restore a Full Backup/cpmove File in WHM
45 Views•Oct 31, 2018•Knowledge
Restoring Data from Plesk Backups
39 Views•Oct 31, 2018•Knowledge
Monitoring Cloud Sites Backup Usage
56 Views•Oct 31, 2018•Knowledge
Troubleshooting: My Cloud Backups Failed!
74 Views•Oct 31, 2018•Knowledge
Configuring cPanel Backups in WHM
105 Views•Oct 30, 2018•Knowledge
Using Amazon S3 and WHM for Off-Site Backups
21 Views•Oct 30, 2018•Knowledge
Changing Your Backup Plan in Cloud Sites
53 Views•Oct 29, 2018•Knowledge
Using SSH to Backup Files
50 Views•Oct 29, 2018•Knowledge

etc.
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Old 02-20-2019, 02:27 PM
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Default Re: How safe is "Remove Data" Tool in 4.1.9?

Response from my host:

OPEN "Hello,

Thank you for contacting Liquidweb. I'd be happy to address what your shopping cart specialist stated.

Per Liquidweb's terms of service, backups are a customer's responsibility. We are able to assist in setup, but it must be requested.

Having your disk drives in a RAID is NOT a backup, and should never be considered that. It's a disaster recovery option, and is not easily accessed the way backups are.

Currently, your server is not configured to maintain any local backups. The backup system is technically 'enabled,' but all users are currently NOT configured to run. If you'd like, I can get that properly set up. It looks like you have enough disk space to retain a single daily backup.

You have Cloud backups (off server images) available from the last 3 days. Those can be used to restore a portion or the entire server if needed.

I am not certain what your specialist is getting at when he says, "With a manual backup you are always guaranteed to lose data." A manual backup grabs all of the same files and databases that an automated backup would.

Let me know if you'd like me to configured local backups (1 day retention) or if you have any other questions." CLOSED
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Old 02-20-2019, 02:43 PM
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Default Re: How safe is "Remove Data" Tool in 4.1.9?

Quote:
I am not certain what your specialist is getting at when he says, "With a manual backup you are always guaranteed to lose data." A manual backup grabs all of the same files and databases that an automated backup would.

When you do a backup, and then your site crashes a day later, you lose a day worth of data. If it crashes a month later, you lose a month's data. Because backups are not real-time, you will always lose data.

You would use RAID drives if not on a cloud server so that 1 failed drive doesn't result in an entire crash and outage.

You would have real-time backups in case of a major crash or major data corruption.

IMO Liquid Web hasn't been a good host since 2013.
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