Credit Card form not showing in checkout

jack68938 · #1 06-08-2015, 04:23 AM

The credit card form is not showing for new customers.

1. add product to cart
2. go to cart page and click estimate shipping and fill out info
3. Click to go to check out
4. click new customer
5. go to check out page, no credit card form shows up. even after entering name, address and other info.

I have attached a screenshot.

It seems that since xCart already has the city and zip and has calculated the shipping (from the estimator the step before) it does not refresh the right side where the calculator form is. So, if i go and change the shipping option in the checkout page, it refreshes the right side and credit card form shows.

tony_sologubov · #2 06-08-2015, 12:11 PM

Hello @jack68938,

I just tried to replicate the problem on my local installation and could not see it. Could you please submit this problem to our support team (via support@x-cart.com)? They will have a look.

Thank you.

Tony

jack68938 · #3 06-10-2015, 05:03 AM

Do you mean you could not see the credit card form or you didn't see the issue?

jack68938 · #4 06-11-2015, 05:33 AM

It seems the <body> of the credit card form is not being displayed. it is empty.
I am using the XpaymentsConnector

tony_sologubov · #5 06-15-2015, 03:48 AM

Hello @jack68938,

I have just made our X-Payments team aware of this problem and they will reply to you as soon as possible.

Tony

ambal · #6 06-15-2015, 03:57 AM

Quote:

Originally Posted by jack68938

It seems the <body> of the credit card form is not being displayed. it is empty.
I am using the XpaymentsConnector

A quick question - where is your X-Payments copy installed? I understand that you enabled X-Payments connector module at X-Cart side, but what about X-Payments itself? Where is it?

jack68938 · #7 06-15-2015, 04:18 AM

The xPayments works but it doesn't show up for a new customer under the following condition:

1. add product to cart
2. go to cart page and click estimate shipping and fill out info
3. Click to go to check out
4. click new customer
5. go to check out page, no credit card form shows up. even after entering name, address and other info.

joss · #8 06-15-2015, 10:05 PM

The issue has been confirmed in the X-Payments Connector module. We're working on a fix.