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Why some payments dont have Capture in X-cart for Authorize.net ?
 
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  #1  
Old 09-20-2015, 10:53 PM
 
Nishant Nishant is offline
 

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Question Why some payments dont have Capture in X-cart for Authorize.net ?

Hi,

Can anyone help understand why there is no Capture button (sometimes) in the X-cart orders details page?

Instead there is this message "This order has been pre-authorized by the payment gateway. To capture the authorized amount or void the transaction, login to the payment gateway backoffice and update the order. After that, be sure to change the status of this order in your store."


See attached screens.

Thanks,
Nishant Rana
Attached Images
File Type: png authorize.net-correct.png (12.2 KB, 12 views)
File Type: png authorize.net-error.png (18.8 KB, 10 views)
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  #2  
Old 09-23-2015, 03:02 AM
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qualiteam qualiteam is offline
 

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Default Re: Why some payments dont have Capture in X-cart for Authorize.net ?

Do you integrate with Authorize.Net through X-Payments?
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  #3  
Old 09-23-2015, 05:58 AM
 
Nishant Nishant is offline
 

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Default Re: Why some payments dont have Capture in X-cart for Authorize.net ?

Yes, Its via X-Payments.

X-cart version. 4.6.5
X-Payments 2.x is Subscription.

Payment is Authorize.net AIM.

I noticed, these fields were not saved in xcart_orders_extras for that particular orders which had this problem.

xpc_saved_card_num
xpc_saved_card_type
capture_status

Thought this might help.

thanks,
Nishant Rana
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  #4  
Old 09-23-2015, 08:12 PM
  random's Avatar 
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Default Re: Why some payments dont have Capture in X-cart for Authorize.net ?

Could you clarify, were these orders placed using a saved card from previous order?
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  #5  
Old 09-23-2015, 10:20 PM
 
Nishant Nishant is offline
 

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Default Re: Why some payments dont have Capture in X-cart for Authorize.net ?

Hi,

The Payment method we use is Authorize.net AIM.
We are not using Saved Credit carts.

thanks,
Nishant Rana
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