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One Page Checkout with X-Payments can hang-up in X-Cart 5.1.5
 
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  #1  
Old 09-23-2014, 10:17 AM
 
BrianY BrianY is offline
 

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Default One Page Checkout with X-Payments can hang-up in X-Cart 5.1.5

During testing for an X-Cart 5.1.5 site that we hope to go live with soon, we discovered a unique issue with the checkout process. The site is connected to our X-Payments 2.0 installation.

This was stumbled upon while placing test orders and is due to the web browser being set to Auto-fill or remember passwords. Either one seems to trigger the browser to enter email addresses in appropriate boxes.

To test or reproduce the problem: Add an item to cart and go to Checkout. Complete the customer email field first and then complete the rest of the customer information. This causes the page to hang up and not load the credit card details section from X-Payments.

If you repeat the test (a private or incognito browser helps, if you have auto-fill settings turned on), but enter the customer information in order from top to bottom, the page loads fine and you are able to complete checkout.

We tested this on Chrome, IE, and Firefox. Same behavior on all three.

I suspect a large number of customers could have their web browsers set to auto-fill. This could be a big issue.

https://bt.x-cart.com/view.php?id=43836 - Bug Tracker ticket
http://www.screencast.com/t/PhAetixpOF - Video Demonstration
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  #2  
Old 09-23-2014, 10:21 AM
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Default Re: One Page Checkout with X-Payments can hang-up in X-Cart 5.1.5

I have experienced this issue as well. It is a huge problem considering that it affects X-payments. We need to get this resolved ASAP!

@ambal- can you reproduce this XC5 -> X-payments problem with PayPal?
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Old 09-23-2014, 10:29 AM
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Default Re: One Page Checkout with X-Payments can hang-up in X-Cart 5.1.5

If this is X-Payments issue most likely to exist on XC4 as well.
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  #4  
Old 09-23-2014, 10:06 PM
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Default Re: One Page Checkout with X-Payments can hang-up in X-Cart 5.1.5

Moved to X-Cart forums > X-Payments issues & questions

Looking into this issue now.
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  #5  
Old 09-24-2014, 11:56 PM
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Default Re: One Page Checkout with X-Payments can hang-up in X-Cart 5.1.5

Folks, I just want you to know it may take a while as we've busy with preparing 5.1.6.

Btw, I recommend to upgrade to 5.1.6 as it comes with newer X-Payments connector that has some other issues fixed, too.
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  #6  
Old 09-25-2014, 06:46 PM
 
BrianY BrianY is offline
 

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Default Re: One Page Checkout with X-Payments can hang-up in X-Cart 5.1.5

Upgraded to X-Cart 5.1.6 today. Also upgraded our X-Payments from 2.0.1 to 2.1.1 today (thanks to a tremendous amount of help from Mike White).

After new testing, this problem still exists.

Brian
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  #7  
Old 09-25-2014, 11:55 PM
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Default Re: One Page Checkout with X-Payments can hang-up in X-Cart 5.1.5

> After new testing, this problem still exists.

I do confirm that, too. Our developers are researching the bug and we are going to release updated X-Payments connector for X-Cart 5 early next week.

It will have something to do for our new sexy AOM, too Stay tuned, we'll post updates.
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  #8  
Old 10-03-2014, 04:40 AM
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Default Re: One Page Checkout with X-Payments can hang-up in X-Cart 5.1.5

New version of X-Payments connector for X-Cart 5 is going to be released next week.
This issue is going to be addressed there, too.
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  #9  
Old 10-09-2014, 12:35 AM
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Default Re: One Page Checkout with X-Payments can hang-up in X-Cart 5.1.5

Hi guys,

I saw an updated version of the connector yesterday and this issue has been fixed there. Now we are moving into testing of the new version so stay tuned and I will post an update as soon as we release it.

Just needed to polish a couple of things related to how the new connector version is going to work with our new AOM - see https://blog.x-cart.com/sites/default/files/blog/AOM_X-Payments_sneak_peek.png

PS:
Yes, you will be able to charge shoppers' saved cards if you add something to an existing order and refund differences if you remove
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  #10  
Old 10-21-2014, 12:20 AM
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Default Re: One Page Checkout with X-Payments can hang-up in X-Cart 5.1.5

X-Cart 5.1.7 with updated X-Payments connector has been released. I am sorry for taking so long. We were preparing a couple of new features as well + the POODLE.
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