X-Cart forums

[kulture]

Originally Posted by rrf

They are so enthusiastic in playing with it that they are not going to give it to anyone else for testing - not even to me . I am serious, no joking.

But I am sure there will be an update quite soon. They can't play with it forever .

Seriously, looking at some of the bugs I have seen in Litecommerce, it would be prudent to have some kind of beta testing. It is annoying to find yourself testing purchased software on a live site.

In particular I would be concerned about volume testing, seeing how the software handles busy sites who have thousands of visitors and hits a day.

Richard

[Emerson]

Originally Posted by cotc2001

Thats what my mother said to me, she swore i would go blind and get hairy palms............... Ha!!!!! she was lying.

Dude, you just made me spit my coffee all over my desk.... too funny

[cotc2001]

Sorry to bump this but ANYMORE INFO YET!!!! , but seriously the winapp I use for my livehelp system keeps crashing out so im looking to purchase a new one, so I would rather want to know when this might be released before spending out on something else and then finding out a week later that yours was due for release.

[groovico]

Any beta testers needed? Willing to give this one a try.

[cotc2001]

If RRF can give us a rough timescale, at least I will know either to spend my money eleswhere now, or wait until it is released, at the moment im in limbo

[verbic]

The exact date of release is not set yet. We are now in testing-fixing loop, preparing the software for the grand premiere. Rough estimation date of release is the end of the April or the beginning of May.
We also use the software on most of our web sites testing it on a high volume traffic.
I reviewed this thread and see that people are most agitated about "Live Help" features of the software. Yes it is really a sweet feature requred by many customers but Sales-n-Stats is not only a Live Chat program but also a real time site monitoring software that tracks individual visitors of your site. Another strong point of the software that it can be learned to recogize customers actions at your web site, for, example with a shopping cart software we recognize and track the following actions/events:

http://forum.x-cart.com/forum_images/actions.jpg

This actions can be instanly visualized on the Site Monitor or analyzed later with report engine. It is also very convinient to have the vistors profile, history of visits and acions of the customer at hand when working with visitors and to provide better services.
Eg. You recieve a sales question from a customer. Before writing an answer you can look up this visitor from SnS database and his records of interaction with your web site to better understand what he really needs and write the answer in appropriate key. There are quite a few similar use cases.


Please note that Sales-n-Stats is not an just add-on for X-Cart or LiteCommerce but independent software that could be integrated and work with any third party web software. However we will ship settings for X-Cart, Litecommerce and other software with the system so you can import them and instanly begin to work. We will also provide consulting services for integration SnS with your software upon request and continue releasing settings for various software.

Below is a screenshot of General Settings dialog opened for editing tokens of Visitor's Badge:

http://forum.x-cart.com/forum_images/settings_dialog.jpg

[cotc2001]

You do realise we (or at least me) are going to be doing the equivalent of a child in the back set of a car on a long journey until this is released

x-cart forum members: Are we there yet?

X-cart team: no not yet!

10 secs later

x-cart forum members: Are we there yet?

X-cart team: no not yet!

10 secs later

x-cart forum members: Are we there yet?

X-cart team: no not yet!!

10 secs later

x-cart forum members: Are we there yet?

X-cart team: no not yet!!

10 secs later

x-cart forum members: Are we there yet?

X-cart team: NO NOT f#*!$бёNG YET!!!!!!!!

LONG PAUSE

x-cart forum members: how many more corners till we get there?

X-cart team: ARggggghhhhhhhhhhh!!!!!!!!!!!!!

[cotc2001]

well I couldnt wait any longer, I had to take the plunge and buy a different live help system.
Was using stardevelops live help and to put it frankly it sucked with crashing, knocking customers off the system etc. so i just forked out $456 on php live! and my god its sooo much better, a lot quicker, i can push to pages from the win app.

Chances are I will still buy sales n stats when it is ready but this will certainly do me for the meantime.

[pengrus]

how come phplive is that expensive? I thought only $159 for premium download version.

[cotc2001]

the premium is but you have to pay a annual fee of $79.97 , i bought the owned licence ($399.95) which means no annual fee + I bought the winapp as well because I don't like haveing to have a browser window open all the time.