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  #1  
Old 08-17-2014, 02:31 PM
 
nandos07 nandos07 is offline
 

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Default Invoice notification

Hi,


I've see this issue thread in this forum but I can't find any information how to get it fixed.

Currently, when a customer places an order, They receive 2 emails and administrator received 3 emails. My customers don't want or need two e-mails each time they place an order and as an admin I don't need 3 copies of the invoice.

In the old version, there were more options how to control email notifications, and in this newest version, the options are no longer available.

and also, where do I change the invoice layout, the email print invoice? the invoice wastes too much space when it's printed which is inefficient, the column is too big. Any advice would be appreciated.
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Old 08-17-2014, 03:56 PM
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Default Re: Invoice notification

In X-cart 5, I don't see any way to control what notifications are sent out. I am hoping that I am just missing it...
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  #3  
Old 08-17-2014, 04:00 PM
 
nandos07 nandos07 is offline
 

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Default Re: Invoice notification

yes, I don't see that either, it might be one of the bugs.
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Old 08-17-2014, 05:49 PM
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Default Re: Invoice notification

I think it is probably a feature that has not yet been implemented. Hopefully Tony knows of a quick fix and will see this thread. I'm sure others have encountered this issue.
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  #5  
Old 08-18-2014, 06:49 AM
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tony_sologubov tony_sologubov is offline
 

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Default Re: Invoice notification

Guys, this is a bug and it will be addressed in X-Cart 5.1.6. Sorry for that.

I feel, there is probably need for some workaround, because many reported this problem. Will it be
OK if a customer gets a notification only when an order goes to Processed status (assuming it goes there after Payment approval)? If so, I can write a simple module, so you could use it as a workaround until we ship a good fix.

Tony.
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Old 08-18-2014, 09:26 AM
 
NHC-Adam NHC-Adam is offline
 

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Default Re: Invoice notification

Tony,

We are having this issue as well.

Your workaround sounds like it will band-aid the issue until 5.1.6.

Please let us know when available?


Thanks!
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  #7  
Old 08-18-2014, 01:30 PM
 
nandos07 nandos07 is offline
 

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Default Re: Invoice notification

and also, is there a way to modify the invoice layout Tony? x5 invoice file location has changed, I can't find it in the same folder as the old version. The print invoice column wastes too much space and paper.
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  #8  
Old 08-22-2014, 02:58 AM
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tony_sologubov tony_sologubov is offline
 

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Default Re: Invoice notification

The workaround solution for this bug is the module here:
https://dl.dropboxusercontent.com/u/23858825/Tony-EmailFix-v5_1_0.tar

Please remove it after upgrade to 5.1.6.
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  #9  
Old 08-22-2014, 02:59 AM
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Default Re: Invoice notification

As for invoice editing, could you please let me know how exactly you would like to edit it?

Tony.
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  #10  
Old 09-11-2014, 02:42 AM
 
klsmith007@yahoo.com klsmith007@yahoo.com is offline
 

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Default Re: Invoice notification

Hi Tony,

I've noticed a similar issue with the text of the Order Receipt that gets mailed to the buyer. In addition to receiving 3 e-mails, 2 of them have the following text at the top of the message:

Your order has been changed Thank you for your business. Please come back soon!

I don't want to be nit picky, but there should be a period after the word "changed". What I'm seeing is that this text is sent when the "payment status" (as well as the shipping status) changes. The 1st e-mail shows a payment status of "Awaiting Payment" and the 2nd shows "Paid". What I'd like to be able to do is modify the text shown to say something like Your order "payment status" has changed. Please review the "Payment Status" later in this e-mail. Then continue with Thank you for your business. Please come back soon! Since this e-mail is also sent for a change in "shipping status", I'd like that to replace the "payment status" I referenced above when the message pertains to shipping.I was hoping to see these strings under the Store Setup->Translations option, but these particular strings are not there. So, like nandos07 above said, I too would like to be able to modify the text of the e-mail order receipt to better inform my buyer as to the reason why they are getting an additional e-mail that basically looks like one they already received.

I also noticed that the Tracking Info doesn't get sent unless you click the "Send Tracking Info" button. I would think that if you set the shipping status to shipped AND there is a tracking number in the tracking field, that you would include that in the status change e-mail (after clicking the Save Changes button). I wouldn't remove the send tracking info button however, as there is a possibility that you may need to send the tracking info message a second time and the distinctive subject line of the e-mail might be beneficial. I also noticed that the text from "Order Note" is NOT sent with any of the e-mails.

Thanks for an awesome e-commerce tool. At this point, I've been able to do everything I need with the free version and for that I am very thankful for all of your hard work.

Kevin
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