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2Checkout reports all sales failed even when 2 checkout cleared

 
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   X-Cart forums > X-Cart 5 > Modifying the design and features (X-Cart 5)
 
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  #1  
Old 03-19-2014, 11:35 AM
 
xanadude xanadude is offline
 

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Default 2Checkout reports all sales failed even when 2 checkout cleared

As per the title

no matter what I do placing payment through 2 checkout it always reports back to the store as a failure.

Even though everything is good in 2 checkout and the payment has cleared?

I have been on 2co support and they say all is configured ok.

help please
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Old 03-19-2014, 09:10 PM
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Default Re: 2Checkout reports all sales failed even when 2 checkout cleared

Does this happen with your XC4, or XC5 store?

Are there any errors in logs?
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  #3  
Old 03-20-2014, 12:20 AM
 
xanadude xanadude is offline
 

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Default Re: 2Checkout reports all sales failed even when 2 checkout cleared

x5 store I dont have 2co in the x4 one
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Old 03-20-2014, 03:51 AM
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Default Re: 2Checkout reports all sales failed even when 2 checkout cleared

Do you have any error messages in the var/log folder?
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Old 03-20-2014, 05:32 AM
 
xanadude xanadude is offline
 

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Default Re: 2Checkout reports all sales failed even when 2 checkout cleared

I will take a look when home but I dont recollect seeing any when investigating last night. it was late
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Old 03-20-2014, 02:19 PM
 
xanadude xanadude is offline
 

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Default Re: 2Checkout reports all sales failed even when 2 checkout cleared

Hi Tony

I have deleted log files in var to get fresh and the only files that appear are

xlite.log.2014-03-20.php
content is
<?php die(1); ?>

and

php_errors.log.2014-03-20.php

content
<?php die(1); ?>

where should I look next
thanks
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Old 03-24-2014, 07:02 AM
 
xanadude xanadude is offline
 

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Default Re: 2Checkout reports all sales failed even when 2 checkout cleared

Any update on why this wont work guyts , I have checked as much as possible with 2co and still every order that goes through shows failed on the store even though passing on 2co
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Old 03-26-2014, 02:04 PM
 
xanadude xanadude is offline
 

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Default Re: 2Checkout reports all sales failed even when 2 checkout cleared

still not working help please as want to be able to push the store live a shutdown the old store very shortly

thanks
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Old 03-27-2014, 10:58 PM
 
Ruslan Ruslan is offline
 

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Default Re: 2Checkout reports all sales failed even when 2 checkout cleared

Hi xanadude!

Can you please check the reason of failed status? You can find it on the "History" tab on the order details page. http://awesomescreenshot.com/0722k9c93a

If the reason is "Verification: MD5 verification failed" please check that you entered the right "Secret word" on the payment configuration page.
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Old 03-28-2014, 12:40 AM
 
xanadude xanadude is offline
 

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Default Re: 2Checkout reports all sales failed even when 2 checkout cleared

This is the history for one of the failed tests

19/03/2014
18:59Email sent to the customer
>>>
18:59Email sent to the admin
>>>
18:59Email sent to the admin
>>>
18:59Email sent to the customer
>>>
18:59Payment transaction [method: 2Checkout.com, type: sale, amount: 1, status: Failed] [web]
>>>
18:59Order status changed from Incompleted to Failed
18:59[Inventory] Return back to stock: "TEST" product amount in stock changes from "999" to "1000" (1 items)
18:5rder placed
18:58Payment transaction [method: 2Checkout.com, type: sale, amount: 1, status: In progress]
18:5rder status changed from Cart to Incompleted
18:58[Inventory] Removed from stock: "TEST" product amount in stock changes from "1000" to "999" (1 items)
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