X-Payments and Sagepay - X-Cart forums

Freakmode · #1 10-09-2013, 01:41 AM

Anyone using this combo and if so callback IP are you using.

Can't get it to work even after adding IPs to the Sagepay admin screen. We just keep getting the following error.

Reason: 4020 : Information received from an Invalid IP address.

ambal · #2 10-09-2013, 02:25 AM

Hi Freakmode,

I hope this article will help to understand what to put as the callback IP:

http://help.x-cart.com/index.php?title=X-Payments:How_It_Works#Callback_from_X-Payments_to_the_store

I see you are on X-Payments Hosted plan, so you need to put use the IP address 98.142.211.162

Freakmode · #3 10-09-2013, 02:38 AM

Well perhaps you should tell your support staff who keep telling me to use 66.71.250.37

ambal · #4 10-09-2013, 02:48 AM

Yes, sure. I've already sent them an update. Thank you for pointing out to this misunderstanding.

Freakmode · #5 10-09-2013, 06:25 AM

Hi Alex

That worked great. All down to the wrong IP being sent via support.

ambal · #6 10-10-2013, 02:08 AM

I am happy to know it works for you now