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X-Payments 1.0.5 not redirecting after order submit
 
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  #1  
Old 08-04-2012, 01:12 PM
 
floracal floracal is offline
 

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Default X-Payments 1.0.5 not redirecting after order submit

after a customer clicks on submit order all that happens is "Please wait while processing the payment details..."

I do receive the orders but customer is confused that they did not get a confirmation and tries ordering again or contacts us.

I am using X-Cart 4.5.2, XP 1.0.5 and lite interface for one page checkout.
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  #2  
Old 08-05-2012, 09:10 AM
 
pcarcare pcarcare is offline
 

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Default Re: X-Payments 1.0.5 not redirecting after order submit

Just out of curiousity, What payment method are you using?
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  #3  
Old 08-05-2012, 09:13 AM
 
floracal floracal is offline
 

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Default Re: X-Payments 1.0.5 not redirecting after order submit

I'm using Paypal pro
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  #4  
Old 08-06-2012, 04:10 PM
 
pcarcare pcarcare is offline
 

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Default Re: X-Payments 1.0.5 not redirecting after order submit

I have the same issue using the lite interface, but everything works fine using a standard template in XP.
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  #5  
Old 08-06-2012, 08:29 PM
 
joss joss is offline
 

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Default Re: X-Payments 1.0.5 not redirecting after order submit

floracal: the issue you are reporting requires investigation and has to be addressed as a support request in HelpDesk. Please submit a support ticket about this issue in your helpdesk account
https://secure.qtmsoft.com/customer.php?area=center&target=customer_info#tab-customer_info

Remember to add "Attn. Alexey Melnikov" to the ticket title, this will ensuere that I will get the ticket quickly.

Also, for me to start the investigation without delay please post the X-Payments and X-Cart access information along with the ticket
https://secure.qtmsoft.com/customer.php?area=center&target=customer_info#tab-create_access_info
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  #6  
Old 08-07-2012, 03:27 PM
 
floracal floracal is offline
 

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Default Re: X-Payments 1.0.5 not redirecting after order submit

Quote:
Originally Posted by floracal
after a customer clicks on submit order all that happens is "Please wait while processing the payment details..."

I do receive the orders but customer is confused that they did not get a confirmation and tries ordering again or contacts us.

I am using X-Cart 4.5.2, XP 1.0.5 and lite interface for one page checkout.


Update!

I have tested redirect with with google chrome and Firefox no problem.

Internet Explorer is the problem.

anyone run into this problem?
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