AlteredCart: Checkout One, On Sale... is Bill still around?

Thomasb134 · #31 03-29-2016, 08:15 AM

I agree that this is not Bill's normal behavior. But it appears that something has happened to him since your last contact 2-3 weeks ago.

The "Contact Us" form on the Alteredcart site is now a blank page. And Bill's last post on his forum was Feb 22. If anyone is a personal friend with more information on his situation then it would be great to confirm he is safe and Ok. Please invite him to check-in here too.

cflsystems · #32 03-29-2016, 08:52 AM

Contact at the bottom of the page - http://www.alteredcart.com/pages/about/

I believe sooner or later he will show up here and explain the whole situation. I don't think he will just leave everyone hanging without a word.

mcinque · #33 03-29-2016, 08:58 AM

After opening a dispute on Paypal, he promptly reply saying that "he never received any support request by the form on his site".

So, there is someone behind the shop.

mcinque · #34 03-29-2016, 08:58 AM

Quote:

Originally Posted by cflsystems

Contact at the bottom of the page - http://www.alteredcart.com/pages/about/

it was the FIRST action that I've done on march 24.

Dougrun · #35 03-29-2016, 10:00 AM

always prompt when i needed support. probably emails getting lost due to new site.

mcinque · #36 03-30-2016, 03:38 AM

Today I received from Bill an email with the mod attached.
Only the dispute on paypal has resolved this issue.
Hope that these issues on communications will be solved by Bill promptly.

christindall · #37 04-01-2016, 10:21 PM

Ok, I'm hoping someone can help me track Bill down.

I have lots and lots of his mods, he's always had absolutely stellar support and great products.

I purchased some upgrades from him and am finally getting around to upgrading my x-cart to the latest branch.

I have a few issues, and I've been trying to get ahold of him. I've left him tickets on his site - I have two that are 45 days old.

I've pm'd him here in the forums, and nothing. I submitted yet another ticket on his site 4 days ago, and still nothing.

I'm literally releasing the new site this weekend, and I'm going to be extremely frustrated if I can't use the mods I've paid for from him.

I know he was branching out on his own, but I still paid cash for the mods that I have, and if he's just going to walk away I'd at least like to know that so I can go a different route.

I HATE having to post this, and I'm truly hoping everything is ok with him, as I've never had this kind of issue with him since I started with x-cart in 2005...

But I'm concerned, as I searched the forums for a few things to see if I could figure out the glitches myself, and it looks like many of his posts and mods have been removed.

Anybody know what's going on? Even if you need to PM me the details, I'd be grateful...

And Bill, if you see this, please get in touch - through the support suite on your site, through PM, through email.... I'd love to be able to move forward!

Thomasb134 · #38 04-02-2016, 08:42 AM

If I hear from him I will let you know.

If you are using PayPal Payments Advanced with his payments module then please let me know how you like it.

qualiteam · #39 04-03-2016, 09:45 PM

Quote:

Originally Posted by christindall

I've left him tickets on his site - I have two that are 45 days old.

I've pm'd him here in the forums, and nothing. I submitted yet another ticket on his site 4 days ago, and still nothing.

You're not the only one in these forums who can't get in touch with him.

Unfortunately, he stopped updating the forum threads dedicated to his modules a long time ago. The posts became full of outdated information and broken links, so we had to delete the messages.

zebu · #40 04-07-2016, 12:52 PM

I had Bill follow up on a support ticket about 10days ago and resolve it Bill can get a little backed up with support tickets at times, but he always comes thru. Much appreciated Bill.