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xMobile - Smartphone mobile template

 
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  #21  
Old 10-31-2012, 01:22 PM
 
Aqua Aqua is offline
 

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Default Re: xMobile - Smartphone mobile template

Quote:
Originally Posted by Will Hayes
I don't see any tickets from you

Will,

Our consultant indicates you found our ticket. Any ideas when the support team will finalize solutions to our problems with xMobile? As its been about a week since you last wrote, I wanted to check back with you.

Thanks,

Rex
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  #22  
Old 11-04-2012, 10:48 AM
 
Will Hayes Will Hayes is offline
 

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Default Re: xMobile - Smartphone mobile template

Hi Rex,

I presume all is resolved now - respond to your ticket if there is anything else.

regards
W.
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  #23  
Old 11-05-2012, 03:33 PM
 
Aqua Aqua is offline
 

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Default Re: xMobile - Smartphone mobile template

Sorry Will.

Eight more issues with 12 screenshots are headed back to our consultant and your support team. It would be helpful if your engineers could test transactions for themselves, test links and pretend they are consumers before thinking they have completed a punch list of fixes. While we are making headway, some of these items to repair have been itemized on several earlier messages.

Please thoroughly test in both Apple Safari and Google Chrome browsers in iOS6 as well as Android.

Rex
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  #24  
Old 11-11-2012, 06:22 AM
 
DavyMac DavyMac is offline
 

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Default Re: xMobile - Smartphone mobile template

Will,

Your product looks exactly what we need, so much so that we are upgrading to X-Cart 4.5 specifically to make use of your mod. However, we are keeping a close eye on the problems raised by Aqua - I'm hopeful that Aqua's problems will be addressed and Rex will continue to post progress against these problems.
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  #25  
Old 11-14-2012, 08:35 AM
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Default Re: xMobile - Smartphone mobile template

I am excited about this mod, but I have implementation concerns. We are currently evaluating between this solution or using a separate solution altogether that has hooks into X-cart.
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  #26  
Old 11-14-2012, 10:56 AM
 
Aqua Aqua is offline
 

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Default Re: xMobile - Smartphone mobile template

DavyMac and drheath,

I'll try to keep this thread updated with resolutions to our current problems. Our punch list of fixes still stands at eight things-to-do as of November 5th (9 days ago).

I wish Will and the team were faster at response time. Nevertheless, I have high hopes for the mod as soon as its ready for prime-time.

Best regards,

Rex
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  #27  
Old 11-15-2012, 11:38 AM
 
Will Hayes Will Hayes is offline
 

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Default Re: xMobile - Smartphone mobile template

Hi Aqua,

First off, you know first hand the efforts we are going to here to resolve your issues, but the real problem here is that you seem to be relaying all our messages back to your client and not getting involved directly yourself. Your client in this case, it would seem, doesnt fully understand our product or the issues we have explained - and is inturn reporting back to you with comments. We have addressed all your issues to date.

Can you call our office number during working hours, so we can work through and explain things further to you. http://www.thexcartstore.com/help.php?section=contactus&mode=update

I'd appreciate if you would call us, or at least provide with a number so we can contact you - thanks again.

regards
W.
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The xCart Store.com - Professional x-cart modules and x-cart templates
xMenus, Predictive Search, xBanners2, Busy Kitchen, xtreme Gear, Modern Living, xMobile - Smartphone template & Responsive x-cart template

x-cart 3.x.x
x-cart 4.x.x
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  #28  
Old 11-15-2012, 12:03 PM
 
Aqua Aqua is offline
 

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Default Re: xMobile - Smartphone mobile template

Quote:
Originally Posted by Will Hayes
but the real problem here is that you seem to be relaying all our messages back to your client and not getting involved directly yourself.

Will,

I am the client. Our consultant (Paul), whom we have hired to update our site and install your mod, is working directly with your support staff concerning our issues. I've provided him with detailed notes about the problems we've been experiencing and in most cases, screenshots of the issues.

I'll see to it that he sees your post and will ask him to get in touch.

Thanks,

Rex
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  #29  
Old 11-15-2012, 12:14 PM
 
Will Hayes Will Hayes is offline
 

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Default Re: xMobile - Smartphone mobile template

That's great Aqua,

We're looking forward to speaking with him

regards
W.
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The xCart Store.com - Professional x-cart modules and x-cart templates
xMenus, Predictive Search, xBanners2, Busy Kitchen, xtreme Gear, Modern Living, xMobile - Smartphone template & Responsive x-cart template

x-cart 3.x.x
x-cart 4.x.x
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  #30  
Old 02-17-2013, 07:56 AM
 
DavyMac DavyMac is offline
 

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Default Re: xMobile - Smartphone mobile template

I must say that this template is really great. It functions well, looks good and is very easy to live with and my website is better for having it.

I must give special mention to Will's support desk, which saw my tickets replied to within an hour, even on weekends. Ilya and Maxim know their stuff and provided me with prompt, knowledgable and accurate fixes.
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