X-Monitoring service launched! (New Advanced plan is available)

cflsystems · #21 06-17-2013, 09:03 PM

Yes the module is disabled

seyfin · #22 06-23-2013, 09:15 AM

Quote:

Originally Posted by cflsystems

So I installed XC 4.6.0 few days ago for testing purposes. X-Monitoring modules was active after installation (or maybe I turned it on/off for testing). Since then I am getting an email every day that the X-Monitoring service cannot connect to the module....

----------------------------------------
Dear Customer,

X-Monitoring service failed to connect to X-Monitoring
module:

* Store URL: http://192.168.0.50/XXXXX/xcart460

Please make sure the X-Monitoring module is enabled and
configured properly.

*
http://help.x-cart.com/index.php?title=X-Cart:X-Monitoring

X-Monitoring Team.

----------------------------------------

Yes - it cannot connect since this is first on internal network, I don't have X-Monitoring account and the service is OFF...
This is clearly a bug. Does it mean that if I want to just try the service and don't find it useful and turn the module off I have to receive this email all the time? I understand this is part of what the module does - to inform of issues with the site - but this email doesn't tell me there is a problem with the site but that it cannot connect with the module. Well maybe this was my intention - to not use the service. Anyone thought of that? I have no way of turning this emails off....

When you turn on/off the X-Monitoring module in your X-Cart admin back-end, our X-Monitoring server receives a signal to start/stop monitoring of the store's web-site correspondingly.

I have manually changed the settings on our X-Monitoring server, so to stop monitoring your web-site.

cflsystems · #23 06-23-2013, 09:19 AM

You know this is just an internal copy and even if service is on it will not be able to monitor it and the connection to outside world is limited... I still receive the emails from the service but maybe you just stopped it from your server...

Anyway I though reporting it so you guys can check if it is a bug or not with the service or XC version. In the next few days I may again switch it on/off just to see what happens and if it will turn it on/off on your side

mixon · #24 06-25-2013, 03:05 AM

Thank you, cflsystems. In case you get any notifications (but monitoring module disabled), please let us know.

cflsystems · #25 06-25-2013, 08:11 AM

Ok I will. Thanks

I know this may not be a solution for everyone but why not just disallow all internal IP's on your end so the service doesn't serve them?

cflsystems · #26 07-04-2013, 02:45 PM

I still see these emails coming to my mail box.

seyfin · #27 07-04-2013, 09:29 PM

Could you please clarify - what Store URL (web-site) is specified in the notifications that come to you?

cflsystems · #28 07-04-2013, 10:19 PM

Dear Customer,X-Monitoring service failed to connect to X-Monitoring module:
* Store URL: http://192.168.0.50/XXX/xcart460
Please make sure the X-Monitoring module is enabled and configured properly. *http://help.x-cart.com/index.php?title=X-Cart:X-Monitoring
X-Monitoring Team.

mixon · #29 07-04-2013, 11:47 PM

Thank you. We'll look into the issue asap.
The solution will be posted here if required.

smarta · #30 07-07-2013, 07:51 PM

did the receiving email even when module is off bug get fixed?

my new 4.6 install at
http://dermaenaturalskincare.com.au/store/

is also sending me x-monitor emails even though the module is switched off

also in the Manual it says x-monitoring can be un-installed via
http://dermaenaturalskincare.com.au/store/install-xmonitoring.php

but thgis gives a 404 error