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X-Payments not recognizing coupon codes | |||
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#1
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X-Payments not recognizing coupon codes
We went through several weeks of frustration while trying to install X-Payments ourselves. We finally resorted to having Qualiteam install it for us ($258.00). The install was completed on 7/18/2012.
I use PayPal Payments Pro. Customers can either use their credit card (which takes them to X-Payments) or use the Express Checkout which takes them to PayPal to remit payment. We just discovered that customers using a credit card via X-Payments are unable to complete their transaction if they've used a coupon code (coupon code generated in X-Cart). If the customer is using Express Checkout there is no issue using a coupon code. PayPal recognizes the coupon codes, X-Payments does not. The error message received when the transaction is declined because a customer attempts to use a coupon code is: Reason: Error: Transaction refused because of an invalid argument. See additional error messages for details. (The totals of the cart item amounts do not match order amounts.) Before X-Payments there were no issues with using a coupon code if the customer was using a credit card for payment. There are no issues now if the customer uses the PayPal Express Checkout. This sounds to me as if there is some setting not active in X-Payments or perhaps a bug that doesn't take into the 'equation' that a customer is using a coupon code. I contacted Qualiteam and they promptly responded that I have no service points with my X-Cart so they cannot assist me. This befuddles me because I don't think this issue is with X-Cart, it's with X-Payments, a program they installed last month. I was directed to use the forums -- or I suppose I could pay $99 to have Qualiteam investigate, but on top of the already $258 I shelled out to have them install X-Payments I'm a bit hard pressed to do that. Has anyone experienced this issue with X-Payments not recognizing X-Cart coupon codes? And if so, how do we correct this? Since we did not install X-Payments we have no idea where to begin to correct this issue. (And yes, I do realize I'm venting a wee bit here, as well, but I'm a bit exasperated). Thank you for your help. X-Payments 1.0.4 (really??? We just had this installed). |
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#2
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Re: X-Payments not recognizing coupon codes
> or I suppose I could pay $99 to have Qualiteam investigate
Gale, we will refund this fee if this situation turns out to be a bug in our software.
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Sincerely yours, Alex Mulin VP of Business Development for X-Cart X-Payments product manager |
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