X-Cart forums

[quietcoolone]

Finally bought this module and updated store to 4.6.0 and it is working well on the customer end, however in the admin i can no longer "capture" payments. When clicking on the capture button the following error is displayed:
Payment module internal error: the requested action couldn't be completed
I've sent an email to BCSE support, but thought it would make send to add here for anyone to chime in.

Thanks.

[BCSE]

Hi Austin,

Hopefully my team was able to help out. I've been pretty swamped and haven't been able to review forum posts as frequently as I'd like to.

Drop us an email back to support if you still need help!

Thanks,

Carrie

[quietcoolone]

Carrie,
After many hours or trying i was finally able to get it to capture, but after each capture i get the following sql error:

[16-Sep-2013 23:42:55] (shop: 16-Sep-2013 18:42:55) SQL error:
Site : https://www.discountcarstereo.com
Remote IP :
Logged as : @discountcarstereo.com
SQL query : SELECT `extra` FROM `` WHERE `orderid` = '300494' LIMIT 1
Error code : 1103
Description : Incorrect table name ''
Request URI: /admin/process_order.php?orderid=300494&mode=capture
Backtrace:
/var/www/vhosts/discountcarstereo.com/httpdocs/include/func/func.db.php:320
/var/www/vhosts/discountcarstereo.com/httpdocs/include/func/func.db.php:217
/var/www/vhosts/discountcarstereo.com/httpdocs/include/func/func.db.php:581
/var/www/vhosts/discountcarstereo.com/httpdocs/modules/BCSE_Authorizenet_DPM/func.php:285
/var/www/vhosts/discountcarstereo.com/httpdocs/modules/BCSE_Authorizenet_DPM/process_order.php:22
/var/www/vhosts/discountcarstereo.com/httpdocs/include/process_order.php:51
/var/www/vhosts/discountcarstereo.com/httpdocs/admin/process_order.php:52

any ideas?

Thanks

[BCSE]

Austin,

Do you have this in a ticket by chance? That's the best way to help as I can then get it to the right person. It may be a feature we need to add.

Thanks,

Carrie

[quietcoolone]

Originally Posted by BCSE

Austin,

Do you have this in a ticket by chance? That's the best way to help as I can then get it to the right person. It may be a feature we need to add.

Thanks,

Carrie

No ticket, but in email contacts with Gary

[BCSE]

Originally Posted by quietcoolone

No ticket, but in email contacts with Gary

Hi Austin,

I found the ticket. Looks like Gary's working with you so we can get a programmer in to your system to look at your situation. Sometimes the latest version of X-cart is a real pain to let someone else into the back end. Looks like that's what he's working with you now on.

Once we are able to log in we can probably advise and/or fix.

Thanks,

Carrie

[Psychobilly]

I'm having the "page not found" issue when using this module. This happens when you click the submit button on the checkout page.

Anyone else figure out a fix for this?

I'm using X-Cart 4.6

[BCSE]

Please check your SSL cert including intermediate certs as well. This happens if the SSL cert isn't installed correctly. Authorize.net will refuse to return to X-cart if this is the case.

Email us though if you still have issues and we can possibly point you to how to show your host that the ssl is an issue.

Thanks,

Carrie

[quietcoolone]

Originally Posted by BCSE

Hi Austin,

I found the ticket. Looks like Gary's working with you so we can get a programmer in to your system to look at your situation. Sometimes the latest version of X-cart is a real pain to let someone else into the back end. Looks like that's what he's working with you now on.

Once we are able to log in we can probably advise and/or fix.

Thanks,

Carrie

Hats off to BCSE for their continued support. The programmer was given access to the back end and took care of the issue.
I would like to make an observation:
In Xcart 4.5.x (and prior versions) the pre-authorized order details page had a "capture" and "decline" button, however the decline button is gone in Xcart 4.6.x
Is it gone because 4.6.x no longer has a built-in Authorize.net module or is it gone because your DPM does not support it? (is it available in X-payment?).
This is the process one would follow in xcart prior to 4.6.x
Processing a Pre-Authorized order

If the order is in Pre-Authorized status, you can either capture the authorized amount or void the authorization.
For PayPal, Authorize.Net, LinkPoint, Sage Pay VSP Direct or NetRegistry e-commerce orders, you can do this using the buttons below the 'Order details' field:

• To perform the 'capture' action, click the button Capture.
• To perform the 'void' action, click the button Decline.

After the action chosen by you is successfully completed, the status of the order is automatically updated to Processed or Declined, respectively.

Declining in 4.6.x requires login to authorize.net.

Any ideas?

[BCSE]

Austin,

Glad we could help! Just let us know in your ticket how you want to proceed. Looks like we gave 2 options for this. One as a feature request and one as a quote (immediate need).

Thanks,

Carrie