X-Cart forums

[ambal]

Duramax, a change like you describe below is not to be a paid one (i.e. adding "www." to an existing domain in license URL). Seems to be a malfunction somewhere. Contact us via your HelpDesk account and we will resolve the issue.

Originally Posted by Duramax 6.6L

We'll I bit the bullet and upgraded a license of mine from xcart gold to xcart gold plus, I changed the domain to the new domain that I wanted to use. For some reason I an getting an web address error message when trying to verify the cart installation. I went to try and change the domain name and they want $95.00 for an address change that used to be free. I wanted to change it from http://xxxx.com to www.xxx.com.

Now that is pretty low that we own the license, but have to pay to change the domain that it points to, when it is an automatic process.

I was going to purchase a few mods for the store, but now I am going to think twice about it.

[Asiaplay]

Originally Posted by Asiaplay

@Xim

I am we clearly agree on the one database part of the discussion.

In regards to the license...

Opps - so your support staff did clarify to customers directly that licenses could be transferred free of charge (likewise, as was the one database issue to myself)!

I also think you are trying to simplify things...
There are two other things you need to take into consideration in relation to this discussion (and before making a final decision):-

a) For over a decade license holders were allowed to change their licenses free of charge, as many times as they wanted to - this implies that contractually that this was therefore allowed and how licensing was treated and this is clearly how every customer understood the liense was offered! (and this is actually how the feature was coded by QT into the help desk, for customers to use i.e. it shows clear intent!)

b) You never restricted the license not being transferable and in fact, even when a license was sold / transferred to a 3rd party the license were also readily able to be changed free of charge.

c) What did your customers understand that the licensing considerations were over the last decade (and some at least before purchasing)?

So clearly there is intent and precedence here from a contractual perspective - yes???

Cheers - Asiaplay

PS: Why I never commented on the recent change to x-payments licenses, is as this was an add-on product which was offered free to x-cart users (so taking it away if not being used, although a bit like having a present taken back, was not illegal in terms of contract licensing i.e. no consideration was given by your customers for that product who got given a license free of charge based on an existing product they owned - so it is more of a good-will or bad-will issue to both parties)!

Awaiting a response on this topic QT? - thanks...

[sinobest]

you can not eat words, you can change the selling rules for your new buyers, but for your old buyers, you have to keep the old ruls. i think you have no rights to change your old rules without your all your old customers permission.

if you do change rules for your old customers, we are all sure you will lose a lot! Reputation, business, and money!!!

[cflsystems]

Guys pick your battles. This one is lost. If QT wanted they would have commented already on this. QT has made a decision already and enforcing it, they will not change it. It doesn't matter if it's the right one or not. You may win this battle in court but not here. It is sad but I can see lately how existing customers are pushed to leave.....

[Asiaplay]

Originally Posted by cflsystems

Guys pick your battles. This one is lost. If QT wanted they would have commented already on this. QT has made a decision already and enforcing it, they will not change it. It doesn't matter if it's the right one or not. You may win this battle in court but not here. It is sad but I can see lately how existing customers are pushed to leave.....

If you are correct, then it really is time for us all to pull our head out of the sand and move on, (as the writing is clearly on the wall)... sad, but a business reality that is very clear once one has been around in the business world for awhile (once bitten, twice shy - give an inch and get walked over by a mile!)

[webdesignhelper]

i hold over 40 licenses which i use for my clients, but we normally build the site on a temporary domain, and then once the client has checked it and is happy with it we move the site to a live domain. Doing this we first register the temp domain so the client can see the site without license messages all over it, then re-register it again for the live domain - this is really going to get messed up

XCart seems to have got very expensive over the last year or so!

[xim]

Originally Posted by webdesignhelper

i hold over 40 licenses which i use for my clients, but we normally build the site on a temporary domain, and then once the client has checked it and is happy with it we move the site to a live domain. Doing this we first register the temp domain so the client can see the site without license messages all over it, then re-register it again for the live domain - this is really going to get messed up

These registration changes will be free of charge. Please, contact our representative via HelpDesk

[webdesignhelper]

that is going to be a real pain having to contact the helpdesk each time we want use one our own licenses, and wait a day for a job we used to be able to do ourselves in 1 minute!

[xim]

I believe, we can find the solution to make it easy for use for your business.

[webdesignhelper]

i am open to ideas, but allowing us to keep using as we always have for years would be nice!