X-Cart forums

[RoeBoeDog]

Originally Posted by rocky

Yes sure, you can just open the email template and add something like:

<a href="link_to_chat">Chat with us</a>

By the way, can you please specify which chat system do you use?

Right now we use desk.com but the built in chat does not work very well so if you have any recommendations that would be great.

[cflsystems]

Originally Posted by rocky

That's just a template. It can be easily modified via Languages page. If you could recommend a common text that would suit all merchants I'd appreciate it.

We are always open to suggestions.

Thank you.

Yes I know it is just a template and can be easily modified to say anything. Sometimes I wonder if it isnt't better for QT to just leave some of these variables empty or better yet with text like "this is language variable blah-blah, enter text that suits your site...." or something like this so to force user to modify the text. Maybe with list of variables in admin which need to be setup, maybe even as part of the post install setup....

I would probably be the last person to ask what the language for abandoned cart email should be....

[kevinrm]

For some reason, mine is not sending out the email automatically even though I have it set as such.

Yesterday I sent out about 10 notifications manually and finally got one order recovered so it does work. Had to re-word some of the verbiage a bit. I think the new upgrade which shows the thumbnails should increase recoveries.

Yes, I think no more than one email should be sent, and it must be sent relatively soon after the cart is abandoned.

[rocky]

Originally Posted by RoeBoeDog

Right now we use desk.com but the built in chat does not work very well so if you have any recommendations that would be great.

I'm not an expert in this question, but I've used Olark and I liked it:

http://www.olark.com/

Probably you'd be interested.

[rocky]

Originally Posted by cflsystems

Yes I know it is just a template and can be easily modified to say anything. Sometimes I wonder if it isnt't better for QT to just leave some of these variables empty or better yet with text like "this is language variable blah-blah, enter text that suits your site...." or something like this so to force user to modify the text. Maybe with list of variables in admin which need to be setup, maybe even as part of the post install setup....

I would probably be the last person to ask what the language for abandoned cart email should be....

I got your idea, Steve, it's appreciated. We will take it into consideration.

[rocky]

Originally Posted by kevinrm

For some reason, mine is not sending out the email automatically even though I have it set as such.

As I can see you've already contacted us via HelpDesk and one of our support engineers provided you with a solution. Hope it helps. If not, please let us know.

Originally Posted by kevinrm

Yesterday I sent out about 10 notifications manually and finally got one order recovered so it does work. Had to re-word some of the verbiage a bit. I think the new upgrade which shows the thumbnails should increase recoveries.

Yes, I think no more than one email should be sent, and it must be sent relatively soon after the cart is abandoned.

1 out of 10 is a good result actually, I'm glad it works for you.

[RoeBoeDog]

Originally Posted by rocky

As I can see you've already contacted us via HelpDesk and one of our support engineers provided you with a solution. Hope it helps. If not, please let us know.



1 out of 10 is a good result actually, I'm glad it works for you.

The thumbnail idea was mine so I feel extra special lol...

I agree with only sending 1 email but I strongly think this module should show the potential points earned and a link to the page that displays points earnings.

I really hope you guys can implement this soon.

[rocky]

Originally Posted by RoeBoeDog

I agree with only sending 1 email but I strongly think this module should show the potential points earned and a link to the page that displays points earnings.

I've already registered this improvement. Thank you for your idea.

[Woodrow187]

Nice module. We've purchased and are doing some testing at the moment. Hope to roll it out soon to our live site.

It'd be great to have the option to send multiple unique emails to customers.

For example-

Email 1 (Sent 3 hrs after abandonment): We noticed you didn't complete your purchase, can we help?

Email 2 (Sent 10 hrs after abandonment): We're saving your items, but our more popular products sell out quickly so act fast!

Email 3 (Sent 24 hrs after abandonment): To help make up your mind, here's a coupon.

I feel this would offer more flexibility and not condition customers to abandon the cart in order to get a coupon.

[rocky]

Originally Posted by Woodrow187

Nice module. We've purchased and are doing some testing at the moment. Hope to roll it out soon to our live site.

It'd be great to have the option to send multiple unique emails to customers.

For example-

Email 1 (Sent 3 hrs after abandonment): We noticed you didn't complete your purchase, can we help?

Email 2 (Sent 10 hrs after abandonment): We're saving your items, but our more popular products sell out quickly so act fast!

Email 3 (Sent 24 hrs after abandonment): To help make up your mind, here's a coupon.

I feel this would offer more flexibility and not condition customers to abandon the cart in order to get a coupon.

I reckon it's a great idea, thank you. I've registered this improvement, we will try to implement it.