X-Cart forums

[mcpilot]

Originally Posted by BCSE

Pat,

You should have gotten an auto response back with a ticket number if you used a contact form on our website. It seems like we didn't get it. Could you email us at support with your questions?

We prefer email communications for most things, as it leaves a nice written record for both of us to refer back to as to what work needs to be done. We can schedule a phone call if needed to clear some things up, but a follow up email after the phone call summarizing the call is best so we know we're both on the same page and have the important parts of the conversation in email.

Let me know if you don't get a response from our ticket system when emailing us directly to support. You should auto get a ticket number back.

Thank you,

Carrie

I have emailed you through your support system. I have a ticket number but so far no confirmation email. I hope you get my support request. I really need this mod.

[BCSE]

Thanks for letting us know! I have found your tickets and see that we've replied to all of them so far. Can you make sure your spam filter isn't gobbling up our responses? Please add support@ to your allow list. You can also always log in to our support system to see our responses.

Thank you,
Carrie

[TL408]

Hi Carrie. Is there a user manual for this "Product Importer" module? I followed the readme.txt and completed the installation. However, I did not see a user manual file or instruction. Is it available in a file some where that I may have overlooked? Thanks!

[BCSE]

Originally Posted by TL408

Hi Carrie. Is there a user manual for this "Product Importer" module? I followed the readme.txt and completed the installation. However, I did not see a user manual file or instruction. Is it available in a file some where that I may have overlooked? Thanks!

You can find our documentation here:
http://bcsengineering.com/documentation/

We do need to revamp the Importer one and add some more stuff to it possibly. So if your questions are not answered by it, drop us an email and we'll see if we can either just help for your particular case or if it's something that needs to be added.

Thanks,

Carrie

[drcomfort]

Hi Carrie,
I had my import process modified to skip over missing images (timeout skip).
Will this still work with this mod?

[BCSE]

Originally Posted by drcomfort

Hi Carrie,
I had my import process modified to skip over missing images (timeout skip).
Will this still work with this mod?

Our importer is completely separate from X-carts. So changes to X-cart's importer won't effect ours.

Ours will not die if there are any issues with an individual product. It will simply just skip that product if it does not have enough information to create the product and it will log it to a log file for later reference. Images are not necessary to create a product, so it will just update/create the product and move on without the image.

The fields that are required to create a product are:
productcode (sku)
product (product title/name)
forsale
category
price

If you simply want to use it to update prices, quantities, etc all you need is the productcode column and then what ever field you want to update.

I hope that helps. It's highly configurable. If you have a simple file though, configuring it is easy. If you have more complicated needs (for example you need column 2 combined with column 5 to create your category path) then you might want to have us review it to quote configuring it unless you're good at php coding.

Let us know though if you have more questions.

Thanks,

Carrie

[TL408]

Hi Carrie,

I followed the instruction listed on your site to install the Product Importer module. http://bcsengineering.com/documentation/product_importer_updater.shtml

After that, tried a test import but it didn't go through. It gave me the error message "'C:\WebApps\MyWebSite/var/log/pip_1264484573.log'". So I downloaded the "Test_Site.php" file and ran it. That gave me the message: Warning! Product Importer Pro has not been tested on the Windows operating system. $php_cmd (php) did not return success. (return value was 1).

I have sent in a support ticket with the server login details. [#UBG-177601]. Can you take a look and let me know if this is something can be fixed? I must have overlooked about your note regarding to the Windows Server issues.....Thanks so much for your help!

[BCSE]

Originally Posted by TL408

Hi Carrie,

I followed the instruction listed on your site to install the Product Importer module. http://bcsengineering.com/documentation/product_importer_updater.shtml

After that, tried a test import but it didn't go through. It gave me the error message "'C:\WebApps\MyWebSite/var/log/pip_1264484573.log'". So I downloaded the "Test_Site.php" file and ran it. That gave me the message: Warning! Product Importer Pro has not been tested on the Windows operating system. $php_cmd (php) did not return success. (return value was 1).

I have sent in a support ticket with the server login details. [#UBG-177601]. Can you take a look and let me know if this is something can be fixed? I must have overlooked about your note regarding to the Windows Server issues.....Thanks so much for your help!

Thanks for the info! I've been *really* ill the past several days. But Gary should be looking into this for you. He will be in and out of the office for the next 3 days though due to his wife having to go through some procedures in the hospital. Just drop us a reply back in that ticket if the matter is urgent so we can properly prioritize. We're running a bit thin as it seems the flu is running through our city and office unfortunately. We had someone else out as well today due to being ill.

Thanks,

Carrie

[TL408]

Hi Carrie. How are you? Hopefully everything is going well. Can you let us know if this Product Importer add-on would be available for Xcart 4.4 platform over the next couple months? Thanks!

[craven]

Does anyone know how long after an order is placed that BCSE will start work on Configuring this mod if we were to pay the additional $300 for that option?

We are in a hurry to get this set up and wanted to find out a timeframe.

Thanks