X-Cart forums

[tony_sologubov]

Hi!

I purchased this mod and have installed it. Using Google's Structured Data Testing Tool I can see that all the expected attributes are being picked up from my product pages except the rating is not being displayed. Review comments are being displayed but not the rating out of 5 stars.

Does this mod display ratings for everyone else? If so can anyone suggest what I look at to correct it?

If you are using it on X-Cart 4.1.12, then this behavior is correct.

X-Cart 4.1.12 does not have native Star rating system, it uses word rating (Excellent, Good, etc) instead. That's why rating cannot be aggregated.

Possible solution for this situation is to use Advanced Customer Reviews module that implements star rating plus dramatically enhances the whole customer reviews section.

Will it work for you?

[rocky]

Originally Posted by DavyMac

Hi,

I purchased this mod and have installed it. Using Google's Structured Data Testing Tool I can see that all the expected attributes are being picked up from my product pages except the rating is not being displayed. Review comments are being displayed but not the rating out of 5 stars.

Does this mod display ratings for everyone else? If so can anyone suggest what I look at to correct it?

DavyMac, first of all thank you for purchasing our module. As for your question, as I can see you are currently running X-Cart 4.1.11 version. Please refer to the following quote from Rich Google Search Results article on our help portal:

http://help.x-cart.com/index.php?title=X-Cart:Rich_Google_Search_Results#System_requirement s

Please note that X-Cart versions 4.2.3 and earlier do not support the star ratings feature out of the box (This feature is enabled by X-Cart's built-in module Customer Reviews starting with version 4.3.0; before version 4.3.0, the Customer Reviews module did not support the star ratings feature, but operated with ratings like "excellent", "very good", "good", etc). Accordingly, if you use the Rich Google Search Results add-on module in a store based on X-Cart 4.1.12 or 4.2.3, star ratings will not be included in the 'rich' format search results. However, the star ratings feature can be implemented in X-Cart versions 4.2.3 and earlier by installing the add-on module Advanced Customer Reviews. With the star ratings feature enabled by Advanced Customer Reviews, the 'rich' format search results will include star ratings even on versions 4.1.x and 4.2.x.

Thus, if you want the star rating to be shown as well you should purchase and install Advanced Customer Reviews module:

http://www.x-cart.com/extensions/modules/advanced-customer-reviews.html


P.S.: Oh, as I can see Tony has already answered you

[DavyMac]

Oh, that's disappointing!

Thank you for replying. I will take a look at the Advanced Customer Reviews mod.

[ADDISON]

Advanced Customer Reviews is now part of Gold+. So if you upgrade your store to 454, you will get this for free, and much more than that.

[tony_sologubov]

By the way, we have published an article about patching 3rd party skins. You can find it here:
http://help.x-cart.com/index.php?title=X-Cart:Rich_Google_Search_Results#How_to_patch_a_3rd _party_skin_a...Results_module

Check it out and let us know if there are any questions.

[BritSteve]

Hi,

We are on 4.1.8 and 4.1.9 and don't use customer reviews at all. What will Google display for this? We don't want 'No reviews' to show up as it will look like we are a new store, and not one that has been in business for 11 years. Ideally we would like the reviews part of the rich snippets to not show at all in the Google results.

Anyone know if this is possible?

Thanks,

Steve

[tony_sologubov]

Hi, Steve!

Originally Posted by BritSteve

Hi,

We are on 4.1.8 and 4.1.9 and don't use customer reviews at all. What will Google display for this? We don't want 'No reviews' to show up as it will look like we are a new store, and not one that has been in business for 11 years. Ideally we would like the reviews part of the rich snippets to not show at all in the Google results.

Anyone know if this is possible?

Thanks,

Steve

You should not worry about it.

The way Rich Snippet works is:
1) If there are special tags for ratings on a page, then Google will build up a star rating for them.
2) If there are no these tags, then nothing will be displayed.

So, in your case, Google SERP will not display stars, but it will not display "no reviews" label either.

Any other questions, feel free to ask.

[BritSteve]

Thanks for the info.

It looks like the mod will work for us.

Steve

[tony_sologubov]

Originally Posted by BritSteve

Thanks for the info.

It looks like the mod will work for us.

Steve

That's great. We are happy to hear that.

[BritSteve]

This is odd. We still do not have the new rich snippets appearing in the google results, but if you run a test from http://www.google.com/webmasters/tools/richsnippets?url=http%3A%2F%2Fwww.babyhopes.com%2F babyhopes-ovula...ips.html&html= the description is not the CDSEO description. It looks like the itemprop overrides the CDSEO meta description with a blank description.

It looks like the itemprop description takes precedence over the meta description, and if this is blank, then Google takes the description from the page contents.

If you look at the page source, the meta description at the top of the page is the correct CDSEO description, but later on the page is this.

<div itemprop="description" ><br />

Which is incorrect.

Where is the itemprop looking for the product description and why is it not finding anything?

Thanks,

Steve

EDIT. I have removed the itemprop description from the templates for now. Not sure what effect this is going make for Google. I am hoping that they will take the meta description from the page, but the google test page doesn't show the description they will use, but at least the empty itemprop description has gone.