X-Cart forums

[memoto]

Please continue to discuss all questions regarding pricing models with our sales team. The X-Cart software is offered as a SaaS solution, allowing our sales team to offer flexible packages for direct customers as well as referral and reseller partnerships.

Existing customers will continue to have access to the software your sites are built upon today.

[mcinque]

Yes, I will continue discussing prices with the sales team.


But since you answered, I understand that you read the forum.

So having you read some of our concerns, could you please clarify:

- why did Qualiteam did not notify us in time of this great change? Your newsletters are sent regularly. But I found no trace of this big change. Don't you think that customers who have built stores with XC for 15 years have the right to be treated in a respectful manner?

- why it has not yet been publicly clarified what will happen to existing licenses and stores?

I'm quite disappointed.

[memoto]

The team strives to consider all impacts to contracted customers & partners. There are no current plans to change what existing customers have access to and we are committed to communicate any future change in advance.

[PhilJ]

They're just missing a trick, not everyone wants to migrate to v5 / "The Cloud" etc.

So many options out there for store owners, dozens of carts available, but with X-Cart Classic, at least you own it, and there's some comfort from that.

And FYI, plying us with money to place a review doesn't work.

Maybe I'm just old skool. Waiting patiently (as a lot of the dedicated XC4 folks and my clients are) for v4.7.13.

[cflsystems]

Originally Posted by PhilJ

And FYI, plying us with money to place a review doesn't work.

Totally. I deleted 3 or 4 emails sent to me for the exact same purchase begging for a review. One is fine, 2 I can tolerate but above that - I consider it spam.

[mcinque]

Originally Posted by PhilJ

They're just missing a trick, not everyone wants to migrate to v5 / "The Cloud" etc.

Indeed, but I cannot use anymore XC for new clients. No more new XC4 licenses, and only subscription for XC5. So the game is ended.

So many options out there for store owners, dozens of carts available

This is the road they've forced to take me with this choice.

[cflsystems]

Originally Posted by memoto

The team strives to consider all impacts to contracted customers & partners. There are no current plans to change what existing customers have access to and we are committed to communicate any future change in advance.

Well here is the latest comment about the new licensing terms I got from an existing XC4 client wanting to move to XC5. You guys may want to really look into what's happening here with this new decision

I'm not willing to pay that subscription fee. That would be a bad business decision. I have no desire to invest ongoing and longterm that way. I am willing to pay you for development costs, but not them for a subscription. What else we can do, what other cart we can use?

[pauldodman]

I could have written that word for word as well.

[cflsystems]

I think XC/SL should treat existing XC4/XC5 customers the old way and any new ones coming to XC now can be bound by the new terms. Basically allow existing XC4 users to move to XC5 for the initial $495 and $199/year. And for new XC users - try selling them the new terms.

If the goal is to convert all these existing XC4 stores to XC5 stores - it is not going to happen with these new terms for sure. What it will happen is 90% from what's left will jump ship.

[memoto]

Thank you for the feedback. I've shared all comments in the thread with our management team and asked that they reach out individually if there are alternate pricing structures we can offer