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Shopping cart software Solutions for online shops and malls | ||||||||||
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#161
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This already causes problems with customers adding an item to their cart and the product just happens to go out of stock right before they hit the "add to cart" button. Rather than an intelligent and comprehendable message about the product now being out of stock when they add it to their cart, they get a message saying their cart is empty. The frustrated customer then hits the back button and tries to add it over and over again, becomes frustrated and gives up their desire to ever do business with the store again, figuring their shopping cart system doesn't work. This is even worse when the customer is in the middle of checkout and suddenly the product disappears. Carrying over 100,000 products we get emails from baffled customers regularly. I have started checking when this happens by the presence of the line "Invalid argument supplied for foreach()" in relation to "$productindexes" in "cart.php" in our error logs and the frequency that it occurs is about every 3-4 days.
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X-Cart Pro 4.5.5 Platinum X-Payments 1.0.6 PHP 5.3.14 MySQL 5.1.68 Apache 2.2.23 |
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#162
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I concur, and I don't understand why this happens either. If a customer tries to add a product that is out of stock then when the cart comes up there should be a dialog_tools message that tells them that the product they just tried to add is out of stock. Also, when a customer logs in after adding items to their cart, but then logs out the items are saved to the database and the cart is cleared. If the customer logs back in, then the items are recovered and are viewable. However, if a customer adds more items to their cart while logged out, and then logs back in, then the items in the database are lost, replaced by the new items that were selected while logged out. This is a tad bit screwy, and can frustrate a user who doesn't know what's going on. Is there any known hack or workaround for either of these problem anybody? Thanks Y'all.
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X-Cart Version 4.0.17 Red Hat Enterprise Linux Host Windows XP Pro running XAMPP Dev Platform X-RMA 4.0.17 X-AOM 4.0.17 X-Configurator 4.0.17 |
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#163
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Ahh yes, forgot about that problem for a moment there.
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X-Cart Pro 4.5.5 Platinum X-Payments 1.0.6 PHP 5.3.14 MySQL 5.1.68 Apache 2.2.23 |
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#164
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Yes this a problem, just today a customer was like a deer in headlights when trying to figure out what was going on. Of course no sale
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X-Cart pro v4.0.17 X-Cart pro v4.1.6 X-Cart pro v4.2 |
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#165
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Even if a customer sends a request for help it is often just out of frustration and a moment later they often decide it is best to just shop elsewhere. Best to eliminate little functionality quirks like that which can cause the entire sale to just fall through.
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X-Cart Pro 4.5.5 Platinum X-Payments 1.0.6 PHP 5.3.14 MySQL 5.1.68 Apache 2.2.23 |
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#166
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Re: Worth having ????
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Thanks for the answer -again ! I should have my shop front design sorted soon and I will be paying your shop a visit for some add ons, probably all of them ! I noticed you have a printable catalogue mod and that's just what i'm looking for you must have read my mind ! Does it work well ?
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Xcart Gold 4.1.11-Gone = 4.7.11-Live |
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#167
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Re: Worth having ????
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No problem. Hopefully that helped. Just a quick history of what I've seen. I don't want to see this version rushed out like 4.0.x seemed to have been. Yes so far people have given good feedback to the catalog mod and some have had some good suggestion improvements that we will be implementing probably this week. I hope to have a demo up soon, but I first have to create a demo 4.0.x store Carrie
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Custom Development, Custom Coding and Pre-built modules for X-cart since 2002! We support X-cart versions 3.x through 5.x! Home of the famous Authorize.net DPM & CIM Modules, Reward Points Module, Point of Sale module, Speed Booster modules and more! Over 200 X-cart Mods available & Thousands of Customizations Since 2002 - bcsengineering.com Please E-Mail us for questions/support! |
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#168
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Re: smartbargain checkout
AMEN to that!!!! This is definitely the way to go!!! There is no need to change something that has been proven to work day in and day out.
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Win2003 IIS6, PHP 5.2.3, MySQL 5.0.45 and X-Cart 4.1.9 |
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#169
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Going forward, it would be AWESOME if they can just totally remove the "username" field on the registration page and just use the email address as the login name. It is VERY confusing to the customers to have separate fields, email address and then username.
Additionally, this would also reduce 1 more un-necessary field that the customer have to fill out. The less they have to type, the more likely they will complete the transaction. This is pretty much the stardards for all major ecommerce sites out there. Just take a look at sites such as overstock.com, newegg.com, smartbargains.com, buy.com and several more. I can not think of any good reason why there should be two separate fields, usernames and email address. Here are all the people that feel the same way as I do. Thank you for letting me voicing my opinion. http://forum.x-cart.com/viewtopic.php?t=12126&postdays=0&postorder=asc&hig hlight=username&start=0
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Win2003 IIS6, PHP 5.2.3, MySQL 5.0.45 and X-Cart 4.1.9 |
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#170
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Another thing that I noticed is that........The "First Name" and "Last Name" information in the "Contact Information / Personal Infomation" area do not get populated into the "First Name" and "Last Name" fields under the "Billing Address" and "Shipping Address" section. Even if the customer has the option "Same as billing address" checked during registration.
Hopefully this minor bug will be fixed in the next beta release. -Tuan http://img293.imageshack.us/img293/980/checkoutprocess8ck.jpg
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Win2003 IIS6, PHP 5.2.3, MySQL 5.0.45 and X-Cart 4.1.9 |
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