X-Cart forums

[suehamil]

Any idea when this might get resolved? Heading for 24hrs of downtime on the app now, doesn't bode well for the kind of support/update service you might expect if you pay a monthly subscription!

[soldatov]

suehamil

As far as I see your web-store in Facebook is functioning properly.

Could you please confirm that?

[suehamil]

Hi Skot
No, sorry I can't confirm that, I'm still seeing the untrusted connection warning. I've cleared my cache.
Using Firefox 29 with windows7

[soldatov]

Yes, I managed to reproduce that. I checked your page in a several browsers and it seems there is something specific to the Firefox only, because all the others browsers are showing the page without any warnings.

I send this info to our hosting team, they will sort this out as soon as it possible.

I do apologize for any possible inconveniences.

[suehamil]

Hi Skot
yes, does appear to be firefox specific, I tried in chrome, safari and ie11 and it's fine
Thanks
Sue

[suehamil]

Hi Skot
Any progress on getting this fixed in Firefox?
Thanks
Sue

[kosmos]

I can confirm that I do not get the connection error notice in Chrome, but the apps.facebook.com/fcommerce-co page still does not allow me to connect to a page or connect to a store.

I have attached an image of what I see. I hope it helps figure out what is going on.

[suehamil]

Hi kosmos
I had the same issue initially, sorry I don't actually know how I solved it beyond I think refresh pages and going back and forth between the page I wanted to connect to and the fb-commerce settings page.
Sue

[kosmos]

Thanks for the suggestion suehamil, but I think I'll have to wait until the Firefox fix comes down the pipe.

It was initially reported to us that the connection issue was seen on Chrome, but it looks like since Tuesday it has been fixed!

[soldatov]

We have fixed the issue with Firefox. Guys, could you please check how it works form your side?