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Shopping cart software Solutions for online shops and malls | ||||||||||
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#1
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Cannot recharge card
We are using X-Payments 3.0 and X-cart 4.7.7. We also use PayFlow Pro.
We have no problems with x-payments when a customer places an initial order using a newly-entered credit card. However, we cannot re-charge the card in any way: 1) We cannot recharge within x-payments. 2) The customer cannot re-use the card within x-cart; if they try, they get the attached error message. 3) We cannot use the x-payments API to recharge using a token. The error is always "Transaction Failed." In x-cart, we have saved cards turned on. I have spoken to PayPal and they tell us the PayFlow account is configured properly. We can recharge cards from within our PayFlow admin. PayFlow supports tokenization. PayFlow phone rep told us they do not even see the recharge transaction--it's not ever hitting their servers. This appears to be the error we are getting: Code:
If you have any suggestions, we'd greatly appreciate the help. Thanks!
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X-Cart version 4.7.12 |
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#2
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Re: Cannot recharge card
Hi Jeff,
We researched the issue (thank you for sharing so many details, this did help us) and found a bug in our software. It has been already fixed and the fix is now waiting for internal testing. We are finalizing XP v3.1 now where the fix is going to be included, but if you need a patch before we release XP v3.1.0 we can share it with you via your Helpdesk account at https://secure.x-cart.com (just post a ticket about that with "Attn for Alex Mulin" as subject).
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Sincerely yours, Alex Mulin VP of Business Development for X-Cart X-Payments product manager |
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#3
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Re: Cannot recharge card
Jeff, patch emailed via your HelpDesk account.
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Sincerely yours, Alex Mulin VP of Business Development for X-Cart X-Payments product manager |
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#4
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Re: Cannot recharge card
Patch worked; thank you!
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X-Cart version 4.7.12 |
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