| ||||||||||
![]() |
Shopping cart software Solutions for online shops and malls | |||||||||
![]() |
![]() |
|
X-Cart Home | ![]() |
![]() |
![]() |
![]() |
![]() |
![]() |
XC5 Helpdesk delay | ||||
![]() |
|
|
Thread Tools | Search this Thread |
#11
|
|||||||||
|
|||||||||
![]() so i did receive my response today.
In a nutshell it was a link to an info page (nothing of use to me) and pay for service. I believe the 24/7 support alex mentioned might be a/the paid service. Told I’m only allowed 5 free requests. The paid options they gave me are $149 per month or $990 per year or 1 month $199 Now i do understand they need to make money, but, the responses i have received have been useless. They must of just counted them and not read them. The only good help has been from this forum. Just feeling bad asking all these good people for help all the time. starting to feel x-cart has put me in a corner and now the only way out is to through more money at it and hope they give good info… ugh
__________________
Business 5.4.0.10 nginx, Linux Phoenix, AZ, USA coreonewelding.com |
|||||||||
#12
|
|||||||
|
|||||||
![]() Quote:
this makes me sad... I had the same experience with very slow and often unhelpful support with a few upgrades during 2015 and early 2016. I was just visiting the forum to see if anything had changed... It appears you are the same issues I had back then. I'm in Australia so also a very different timezone. I've been an x-cart developer for over 12 years now, X-cart used to be soooo easy to work with and also easy to get support. Quote:
Generally, every piece of software with a licence fee I have ever purchased comes with a period of support included... but not X-cart ![]() Quote:
Is the monthly support fee per domain/install or per account?
__________________
Shaz X-Cart Developer Sydney - Australia |
|||||||
#13
|
|||||||||
|
|||||||||
![]() Quote:
This is per domain/install. We've got a reseller program, though. So, if you consider it for several stores/installations please contact us and we will come up with an offer. Thank you.
__________________
Alexander Dyachkov, Director of Customer Success |
|||||||||
#14
|
|||||||
|
|||||||
![]() Quote:
Ok, if you take a look you will see I already am a reseller...
__________________
Shaz X-Cart Developer Sydney - Australia |
|||||||
#15
|
|||||||||
|
|||||||||
![]() Quote:
Great, I sent you PM in HelpDesk.
__________________
Alexander Dyachkov, Director of Customer Success |
|||||||||
|
|||
X-Cart forums © 2001-2020
|