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Shopping cart software Solutions for online shops and malls | ||||||||||
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#1
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Login issues
I am trying to log in to x-payments. I have never had a problem before. When I try and login, it says it's a bad username or password, or the account is locked. There is only one account and it's an administrator account. I tried to reset the password, but it says:
Internal error The requested action cannot be performed. See logs for details. I'm not sure how to get the password to reset? Thanks! |
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#2
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Re: Login issues
> See logs for details.
What do you see in log files? https://www.x-payments.com/help/X-Payments:FAQ#Where_can_I_find_X-Payments_logs.3F
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Sincerely yours, Alex Mulin VP of Business Development for X-Cart X-Payments product manager |
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#3
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Re: Login issues
No new logs are generated when I get the error.
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#4
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Re: Login issues
Did anyone changed anything like PHP version or re-compiled PHP on your X-Payments server? MySQL connections still alive? Nothing happens all of sudden without someone doing something somewhere. You said it was working fine until some moment when you faced to the issue.
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Sincerely yours, Alex Mulin VP of Business Development for X-Cart X-Payments product manager |
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#5
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Re: Login issues
There have not been any changes that I'm aware of, but I have no idea when the X-Payments login stopped working. X-Payments itself works fine, cards are being processed daily. We just can't login anymore. I'm the only one who ever logs in to X-Payments, and I haven't done so for several months. I also make all changes to their server, etc. and I haven't made any changes.
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#6
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Re: Login issues
There is one error showing now in the logs. When I attempt to reset the password, it says this on screen:
Quote:
And this is what is in the logs: Quote:
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#7
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Re: Login issues
Your SMTP login info is wrong so X-Payments 2.x you use cannot log into SMTP server to send reset password notification and shows Internal error. SMTP settings are configured via <you xpay folder>/config/config.ini.php file.
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Sincerely yours, Alex Mulin VP of Business Development for X-Cart X-Payments product manager Last edited by ambal : 09-05-2016 at 11:06 PM. |
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#8
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Re: Login issues
There is no /etc/ directory. Should it be the /public_html/config/config.ini.php file?
Quote:
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#9
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Re: Login issues
Yep, it's in config folder indeed. Sorry for confusion. I'll correct my post.
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Sincerely yours, Alex Mulin VP of Business Development for X-Cart X-Payments product manager |
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#10
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Re: Login issues
OK great. I did go ahead and make the changes in that file yesterday and it did the trick, thank you!
Quote:
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