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multiple order numbers consumed by x-cart/x-payments | ||||
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#1
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multiple order numbers consumed by x-cart/x-payments
HI
we are running x-cart 4.6.1 goldplus and using x-payments (not our hosted) , problem is there is no continuity in our order number each order takes like 3-8 numbers, for ex our order # for last few days 6250,6251,6252,6260,6263,6266 anyone facing similar issue ? Thanks,
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4.6.1 goldplus |
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#2
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Re: multiple order numbers consumed by x-cart/x-payments
Yes, this is (my opinion) a defect in the design of X-Cart. This issue may have been patched in x-payments 2.0.1 (x-cart 4.6.2?) - but I am still using 1.0.6 so I can't test if it's been "fixed".
The fundamental defect is that X-Cart "processes" an order before submitting to payment gateway - so this will be a problem with or without X-Payments. I solved this by using a 3rd party checkout (CheckoutOne) and the X-Payments connector from AlteredCart: http://www.alteredcart.com/product.php?productid=8 and http://www.alteredcart.com/product.php?productid=21 With the AlteredCart checkout and tools, an order is not "processed" in xcart until payment is processed. I only see one order number per transaction. The benefit of this is that CheckoutOne is a superb customer UX and solves the biggest UX defect (my opinion) in X-Cart -- which is the checkout. I hope my tone does not come across as bashing X-Cart -- I'm not. I have accepted that X-Cart does some things really well, and some things not -- so I spent $200 and solved the problem. In addition to the x-payments connector, CheckoutOne also has a suite of tools that are a must have... for cart abandonment and deciphering cart errors. I am fully invested in AlteredCart Checkout and couldn't be happier. Good luck.
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xcart 4.5.4 gold+ w/x-payments 1.0.6; xcart gold 4.4.4 |
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#3
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Re: multiple order numbers consumed by x-cart/x-payments
Unfortunately, this is a feature of X-Cart v4 design and we have this issue solved in X-Cart 5 Connector for X-Payments.
We are going to update X-Payments connector in X-Cart 4.6.3 to implement X-Cart 5 way of interacting with X-Payments.
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Sincerely yours, Alex Mulin VP of Business Development for X-Cart X-Payments product manager |
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#4
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Re: multiple order numbers consumed by x-cart/x-payments
@ Ambal,
Was the X-Payments connector updated in 4.6.3? I did not see mention of it anywhere in the changelog.
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Michael Development X-Cart Gold Plus v4.7.12 - php 7.3 - reBOOT reDUX - other goodies X-Cart Gold v4.7.7 - reBOOT Template - XPayments 3.0.2 - Abandoned Cart Reminder - BCSE Reward Points - BCSE Stock Notify - XPDF Invoices |
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#5
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Re: multiple order numbers consumed by x-cart/x-payments
Quote:
Yes, it was updated comparing to 4.6.0 and 4.6.1.
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Sincerely yours, Alex Mulin VP of Business Development for X-Cart X-Payments product manager |
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#6
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Re: multiple order numbers consumed by x-cart/x-payments
I'm getting multiple orders appearing in the backend data with 4.6.3 . When I synchronise via OneSaaS I get multiple invoice because there are a number of "Failed" orders [as described above] in the database.
Was this fixed to work with 1.0.6 payment gateway? I guess, in short I'm asking you, Alex Mulin, as the Project Manager for X-Payments when you have scheduled to fix this bug for people holding 1.x licences. If you don't have this scheduled please let us know. [BTW - Alex - please don't refer to it as a 'feature'.]
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X-Cart Gold 4.6.1 |
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#7
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Re: multiple order numbers consumed by x-cart/x-payments
Mish, please follow this thread.
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Sincerely yours, Alex Mulin VP of Business Development for X-Cart X-Payments product manager |
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#8
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Re: multiple order numbers consumed by x-cart/x-payments
Hi,do I need to upgrade to X-Payments 2 ( "IMPORTANT NOTE: in order to enable all the usability improvements you need to
1) upgrade your X-Payments to 2.1.1 (users of X-Payments Hosted accounts just need to post us a request to make such upgrade for them for free)" ?
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X-Cart Gold 4.6.1 |
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#9
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Re: multiple order numbers consumed by x-cart/x-payments
Updated connector modules will work with older X-Payments versions, but in order to get full effect of the changes you should upgrade to X-Payments 2.1.1 as part of the changes were done in X-Payments core.
Users of hosted X-Payments accounts can get such upgrade free of charge by sending us a request for such upgrade via HelpDesk.
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Sincerely yours, Alex Mulin VP of Business Development for X-Cart X-Payments product manager |
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#10
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Re: multiple order numbers consumed by x-cart/x-payments
Sorry, if I update my connector (using 1.0.6 as I don't want to pay for 2) will the multiple order issue be resolved?
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X-Cart Gold 4.6.1 |
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