X-Cart forums

[rocky]

Originally Posted by shahid

Our difficulty is that our X-Cart installation has had a number of customisations made to provide additional functionality. It seems the installation script supplied with the Abandoned Cart module reverts the code back to original X-Cart code, breaking some of our functionality.

I guess the installer just failed to patch some files and offered you simply to re-write them. If you click yes it rewrite files on your server with default ones and consequently all modification are gone (if there are any).

I'd recommend you to re-install the module without re-writing files and then just patch the files manually. It's supposed to be working properly.

If you are not so confident in terms of installation you are welcome to offer our installation service. We will be glad to assist you.

Originally Posted by shahid

Normally we would have installed this module to our test website first, before moving the code to our production website, but I couldn't work out of this would have caused a licensing issue with this module. Do you know if it's possible for us to do this? Our production website is www.domain.com, where our test website is test.domain.com instead.

No problem, you are welcome to install it on your dev. server. It would have caused licensing issues if you had installed it on some other production server for the live site.

[BBM_]

Originally Posted by rocky

Didn't get email notification regarding this post and missed this question, sorry.

Speaking of the discount coupon for Abandoned Cart Reminder, it works exactly the same as it works for discount coupons in X-Cart in general. It means that it's not tied up to the certain customer and anybody can use it if this customer, you sent a reminder to, has shared it with a friend for example. It's a common practice.

Thanks for the response rocky, Just one more clarification can you please advise if it's a once off use coupon? (i.e if a customer shares it and someone uses it then it's marked as used?

I would assume it is but appreciate the clarification.

[rocky]

Originally Posted by BBM_

Thanks for the response rocky, Just one more clarification can you please advise if it's a once off use coupon? (i.e if a customer shares it and someone uses it then it's marked as used?

I would assume it is but appreciate the clarification.

Your assumption is correct. It's a once off use coupon.

[hu9.com]

Its showing only last 20 carts, is there any setting's to change it ?

[qualiteam]

There is no special setting for this. The module uses the common shop configuration options in this area.
It looks like an issue with pagination. We are working on the solution right now.

I'll update this thread as soon as we have one.

[qualiteam]

The investigation revealed that there is a problem with pagination on that page. I've attached a patch created by our engineers fixing this issue to this message.

Thank you for your patience and cooperation.

[fishbucket]

Hello,

We had Qualiteam install this mod for us a few weeks ago and are about to start using it.

We ran into the pagination issue, and I'm glad to see an update to that. We're also having trouble with the link to go back to the cart: it just takes users to a blank white page. (abandoned_cart_in.php?cart_skey=XXX) Any idea what to do about this?

thanks

[Freakmode]

We have this module running but we are not sure if it actually captures abandoned carts fully. I just went to checkout and then did not complete the payment. Orders shows as not finished but not in abandoned cart. Does it not actually capture payment failures or people who leave at the payment gateway?

[rocky]

Originally Posted by Freakmode

We have this module running but we are not sure if it actually captures abandoned carts fully. I just went to checkout and then did not complete the payment. Orders shows as not finished but not in abandoned cart. Does it not actually capture payment failures or people who leave at the payment gateway?

If the email is specified the order should be captured by the module. Please post a new support ticket via HelpDesk with a reference to Alex Diatchkov and this thread. We will sort this problem out for you.

[rocky]

Hello, X-Carters!

Please be informed that we have updated the Abandoned Cart Reminder module distributive pack.

Fixed issues:

- search abandoned carts by email or customer login is not working

- Pagination is missing on the abandoned carts search page in admin area

- a few of language variables are missing

- more accurate description of error when notification is not sent


To fix the above issues in your X-Cart installation please perform the following steps:

1. Back up your store files and database:

http://help.x-cart.com/index.php?title=X-Cart:Backup_and_Restore

2. Download an updated distributive pack which corresponds to your X-Cart version from your personal File area at https://secure.qtmsoft.com/

3. Uncompress the pack to X-Cart home directory on the server to overwrite old files with new ones.

a) if you've got SSH access then upload the distributive pack to X-Cart home directory and then unpack it using one of the following commands:

(if you downloaded zip archive)
unzip x-abandoned-cart-reminder-4.x.x.zip

(if you downloaded tgz archive)
tar -zcf x-abandoned-cart-reminder-4.x.x.tgz

b) if you've got only FTP access then unpack the distributive on your local PC, connect to the server via FTP and uploaded unpacked files into X-Cart home directory on the server using any FTP client, for instance FileZilla.

4. Remove "install-abandoned-cart-reminder.php" file due to security reasons.

5. Apply abcr.sql patch inside "abcr.zip" archive attached to this message.

SQL patch can be applied using one of the following methods:

a) Connect to your store database using any MySQL client (via your cPanel for example) and execute commands from abcr.sql file

b) Log in to your admin area, go to Patch/Upgrade section and apply SQL patch via SQL patches application section. For more info please refer to the following article:

http://help.x-cart.com/index.php?title=X-Cart:Applying_Patches

6. Clean up cart cache on the Tools -> Mainteanace page in admin area or via cleanup.php script.


This patch will fix the issues mentioned above and add "Free shipping coupon" facility to your Abandoned Cart Reminder module (if you've not yet applied the previous patch).

If you encounter any technical problems during the patch application feel free to contact our support team, we will be glad to assist you.

Best regards.