X-Cart forums

[rocky]

Originally Posted by 7thdesire

hi i really like your mod my concern is it does not ask for the email until it is to late i have noticed many big business

have starting asking for the email 1 stage before it adds a stage to the checkout but you will have to decide if it worth it

most have a few boxes saying login, create account and guest checkout which ever option you pick it asks for email first

You are absolutely right, it's important to grab customers' emails as soon as possible and it's for sure worth it to ask for email before customers add products to the shopping cart. We are currently contemplating the idea of improving this step. The only concern is that sharing such a private information on the first steps might push the customer away. Every coin has two sides

[7thdesire]

i agree all options would need A/B testing as all clients would be different i think asking before adding products would be really bad

[chamberinternet]

Will this module be available for XC 4.4.2?

[rocky]

Originally Posted by chamberinternet

Will this module be available for XC 4.4.2?

It's already available for 4.4.0-4.4.2 versions. However, these versions have some bugs which might prevent the module from a correct functioning.

Thus, if you want to purchase the module just buy it and create a new request/ticket via your HelpDesk with a reference to this thread so that we could provide you with a module distributive.

[BBM_]

Hi Rocky,

Just a quick question on the below,

Originally Posted by rocky

we improved the module and added "Free shipping" discount coupon to it. Now store admin can send free shipping coupons along with absolute and percent discounts.

from my understanding this module with automatically email the customer with a discount coupon if you have configured this feature.

Can you please clarify if this coupon code is tied to the customers email address (so no one else can use it) or is it a simply single use coupon which could potentially be passed on?

Thanks for the clarification.

[BBM_]

Just a small prompt if you could please clarify the above.

[rocky]

Originally Posted by BBM_

Hi Rocky,

Just a quick question on the below,


from my understanding this module with automatically email the customer with a discount coupon if you have configured this feature.

Can you please clarify if this coupon code is tied to the customers email address (so no one else can use it) or is it a simply single use coupon which could potentially be passed on?

Thanks for the clarification.

Didn't get email notification regarding this post and missed this question, sorry.

Speaking of the discount coupon for Abandoned Cart Reminder, it works exactly the same as it works for discount coupons in X-Cart in general. It means that it's not tied up to the certain customer and anybody can use it if this customer, you sent a reminder to, has shared it with a friend for example. It's a common practice.

[shahid]

Hi,

Where can we get some technical support for this module? We have installed it and the module appears to be working ok (in that it sees abandoned carts and doesn't cause any errors anywhere on our website), but when we try to send the notification email to a customer we see a message appear at the top of the screen in a pink box which says "Notification to customer@email.com customer was not sent". How can we fix this? All other notifications are working ok on our x-cart installation.

Thanks in advance!

[rocky]

Originally Posted by shahid

Hi,

Where can we get some technical support for this module? We have installed it and the module appears to be working ok (in that it sees abandoned carts and doesn't cause any errors anywhere on our website), but when we try to send the notification email to a customer we see a message appear at the top of the screen in a pink box which says "Notification to customer@email.com customer was not sent". How can we fix this? All other notifications are working ok on our x-cart installation.

Thanks in advance!

I guess the product represented in abandoned cart is simply out of stock. In this case notification is not sent. I guess we need to make the warning message clearer in next Abandoned Cart Reminder release.

Please make sure that the product is in stock and try again. If it still doesn't work, just post a new ticket via HelpDesk with a reference to Alex Diatchkov and we will try to sort it out for you.

[shahid]

Thanks - that might explain it but unfortunately we're not able to test right now as we have had to revert to our old code because of various compatibility issues.

Our difficulty is that our X-Cart installation has had a number of customisations made to provide additional functionality. It seems the installation script supplied with the Abandoned Cart module reverts the code back to original X-Cart code, breaking some of our functionality.

Normally we would have installed this module to our test website first, before moving the code to our production website, but I couldn't work out of this would have caused a licensing issue with this module. Do you know if it's possible for us to do this? Our production website is www.domain.com, where our test website is test.domain.com instead.