X-Cart forums

[Josaram]

Yes, the config file had the sub directory removed (just in the one spot) and left with just the two quote marks. I am using cute ftp but also tried direct from the control panel, and as for the owner of the file...I'm not very good at this part.

All the files are listed under the root directory and not directly under the server - is that what you need?

When I just tried to change it through the control panel file manager, I got this error:
/kdlsafetylite.com/skin1 - Unable to change permission, file has different UID ( 398 )

I've also just sent a ticket into my host - cause something must be messed up with the folder??? I'm lost when it comes to permissions stuff

Thank you once again Balinor for all your help with this, I do appreciate it...

[balinor]

What happens sometimes is the 'owner' of the file gets changed and then you are not able to make any modifications to it. You can see the 'owner' column if you turn it on in Cute FTP. Usually it will default to your username, but if it gets set to Apache or something other than the username, it may not be able to be changed via FTP. The solution would be to use the chown command, but your host may be able to assist you with this if you are not familiar with shell access.

[Josaram]

Thanks Balinor, I've forwarded all the info to my host, because many files have the wrong owner - thank you for helping me identify that as the source of the problem...I don't feel like pulling my hair out anymore, cause I know it can be resolved now...thank you