X-Cart forums

[xcel]

Was wondering if this is possible, and if so, what the proper steps would be to achieve it...

We utilize PayPal for all of our payment processing. We have a few customers who would rather not use PayPal. I have verbally committed to these customers that whenever they need to place an order, they can contact us by phone and we would process their order in-house via our CC terminal.

Problem is, the customers seem to forget my promise and simply order and pay through PayPal... and again, mention in the customer notes that they wish we used something other than PayPal. It's as if they don't remember our phone order commitment.

I was hoping there was a way where each time specific customers login, they are presented with a pop-up, or a banner message, that reminds them to call in to place an order to bypass PayPal. Again, this would need to be customer specific... not a generic message to all who login.

Possible?

Thanks in advance.

[kevfromwiganinlancashire]

Can't you customise the PayPal page and write the message " Do you want to pay other than PayPal? Well go back to checkout and Tel: *** *** etc"?

In place of or below the header

[xcel]

Thanks for you reply.

If we wanted to give all customers the option of placing a phone order, we would activate that payment option. We will only allow a phone order if the customer requests it. Which is what these few customers have done. Since it takes more time to process a phone order, we are simply looking for a way for these few customers to be reminded of the phone-in option when they log in.

[carpeperdiem]

IF you are using email as login, here's one way"

On the cart page template,

{if $login eq 'customer-1@domain1.com' or $login eq 'customer-2@domain2.com'}
<a href="COLORBOX POPUP CODE" >
{/if}

If you are not using email as login, use the userID.

You can configure a nice colorbox to auto-popup ONLY FOR the customers you want.

Is the work justified for only a few customers?

[xcel]

Thanks!

Yes, this would only be for a few select customers who have requested not to use PayPal.

Will the pop-up/box appear each time they logged in?

[xcel]

Alright! Got it loaded, tested, and officially activated for the few customers that require it. Thanks for the guidance Jeremy!