X-Cart forums

[leon]

Thank you for the input, i went around daveb1 site also to have a look at it, seams Ok. I just had the sensation (also read about it) that server would hog up, now Im going to see which product is more suitable, the priced or free.

[miss_beth]

Thanks for the info. I installed this (help center live) and it seems to work just fine. I'm having trouble figuring out how to customize it . . . mostly because I'm so dang exhausted from moving my enitre site over to my new xcart.

Anyway, there are a couple of questions I have and I couldn't find the answers on the help center forum. If anyone that uses this could spare a second, I'd appreciate it.

I know this isn't really the place to post my questions, so if someone has a minute and doesn't mind, please PM me.

[phuvu]

Originally Posted by darrenkierman

not sure if this is posted in the right forum, but i guess a mod will move it if it aint.

Found a brilliant Live Customer Support script which is very easy to intergrate into x-cart called Help Center Live.

Best of all its FREE ! and comes with a optional windows application so you dont need to keep your explorer window open.

the url for the script is: http://www.helpcenterlive.com/

and a demo of it, can be see on my site at http://shop.cglass.co.uk/customer/

cool site:

How you make the header "Our address", wha file did you modified

[flyingsaucer]

darrenkierman,

I just noticed that the cubcategories menu is broken when viewd by firefox 1.0.7.

[koz]

Originally Posted by daveb1

I use LiveHelp from Crafty Syntax http://www.craftysyntax.com/livehelp/. Free, easy to install, fast, allows customer tracking... it's a really good bit of kit!

Just thought I'd share

Cheers

Dave

I used this software too. I believe it was causing a delay on my x-cart server. I had the database loaded local. Server was a Pent 4.0 3 ghz, with a gig of ram. I believe, after doing some research that the software above was causing some huge server load. I've since upgraded the server to 4 gig but really don't want to risk installing Crafty Syntax software again.
My next solution will be a remote hosted one i believe.

[rmaskell]

I'm just about to install Crafty Syntax on my x-cart site. where did you place the html code that crafty syntax generates?

Thanks

[cotc2001]

We use phplive on our site BUT I just tend to use it for monitoring these days rather than actual live help.

We found that when we had a button on our site saying click here for help/advice we ended up spending half our day with people who just wanted to chat about mens underwear and then not actually buy anything

So it was a cool feature but a bit of a time waster, if anything i'd implement it NOT to have a button but still use it so you can pop up and offer help if it looks like it's needed

[rmaskell]

Interesting. We're going to run with it as part of a trial for a few months. We've got a little bandwidth in terms of having 3 people who can engage in converation at anyone time.

The analytics part is quite useful and it's also exciting to see how many people are on your site and what they are looking at in realtime.

Crafty Syntax allows you to automatically push content to visitors depending on which page they visit. So we're going to push special offers to them.

Does PHPLive allow you to pass difficult questions onto other operators? Quite useful for us.

[GMarler]

Are you still using PHPLive from PHPLive Software (OSI Codes)?

I purchased both the Live Support Software and the WinApps from them a week ago. The download didn't work and I cannot get in touch with them, their phone is disconnected, no response to emails.

Have you ever had any kind of a problem with them?

Greg

Originally Posted by cotc2001

We use phplive on our site BUT I just tend to use it for monitoring these days rather than actual live help.

We found that when we had a button on our site saying click here for help/advice we ended up spending half our day with people who just wanted to chat about mens underwear and then not actually buy anything

So it was a cool feature but a bit of a time waster, if anything i'd implement it NOT to have a button but still use it so you can pop up and offer help if it looks like it's needed

[carpeperdiem]

I had issues with OSI as well... I ultimately filed for a chargeback, and they didn't dispute it, and I received a full refund from AMEX. The merchant in me cringes when I hear the word, "chargeback" - but you can only email and fax and leave messages for weeks, before you just have to blow them off.