X-Cart forums

[masada3336]

Hi Jason,
I can't address whether or not this is a smart template issue, but it certainly IS a design flaw somewhere! I was having the exact same issue when using Paypal Express Checkout and had countless customers asking if their Paypal order went through, or if it didn't complaining about an order they THOUGHT they had placed.

I went round and round with QT who said that is the exactly correct behavior for pp express and to change to using Paypal Standard.

Since I've changed over to that (which wasn't horrible, but was a bit of a pain), I haven't had a single comment from a customer regarding paypal. It's not as nice a product for the customer, but I'd rather have a dink-ier look than customers who abandon.

If anyone knows how to address this issue, please chime in!
Thanks!

Originally Posted by jkwalz108

I don't know if this is a general X-Cart issue or a Smart Template issue so I'll just start here.

The problem is that whenever a customer chooses PayPal to pay they click on the "Submit" button at my store, go to PayPal and enter their info, then they are taken back to my store to the exact same looking page as they were at before. At this point they need to click on the "Submit" button to actually palce the order.

The problem is the fact that the before going to PayPal and the after going to PayPal pages are EXACTLY the same. There is language or indication whatsoever that the customer now needs to click on "Submit" again to actually finish placing the order.

I have gotten emails from customers telling me that there is something wrong with my store because it isn't taking their PayPal payment. When they are returned to my store and see the exact same page as when they left they think there is something wrong.

Who know how many just abandon the cart and go elsewhere.

Is this a template issue?

Thanks,

Jason

[PhilJ]

The smart template doesn't interfere with the checkout procedure in any way.

I believe that is standard behaviour with PayPal Express and would recommend you try PayPal standard.

Even some of the very popular stores I frequent use the standard method as it's less confusing.

[jkwalz108]

Thanks for the reply! Are you able to take credit cards directly in your website or do they go through Standard? The issue I had that made go to Pro was that I have customers who hate PayPal. Even if they are using a credit card the second they see that "PayPal" name or logo they abandon their carts.

The best solution would be X-Cart fix the design but second to that would be Standard for regular PayPal payments and Pro for on-site credit card acceptance.

Thanks,

Jason

Originally Posted by masada3336

Hi Jason,
I can't address whether or not this is a smart template issue, but it certainly IS a design flaw somewhere! I was having the exact same issue when using Paypal Express Checkout and had countless customers asking if their Paypal order went through, or if it didn't complaining about an order they THOUGHT they had placed.

I went round and round with QT who said that is the exactly correct behavior for pp express and to change to using Paypal Standard.

Since I've changed over to that (which wasn't horrible, but was a bit of a pain), I haven't had a single comment from a customer regarding paypal. It's not as nice a product for the customer, but I'd rather have a dink-ier look than customers who abandon.

If anyone knows how to address this issue, please chime in!
Thanks!

[masada3336]

Hi Jason, we use FirstData for our regular credit card processing. I agree there should be a solution from Xcart to indicate that a customer is in the second step of the checkout process when using Paypal Express, but there's a lot of things on the wishlist from x-cart.

Originally Posted by jkwalz108

Thanks for the reply! Are you able to take credit cards directly in your website or do they go through Standard? The issue I had that made go to Pro was that I have customers who hate PayPal. Even if they are using a credit card the second they see that "PayPal" name or logo they abandon their carts.

The best solution would be X-Cart fix the design but second to that would be Standard for regular PayPal payments and Pro for on-site credit card acceptance.

Thanks,

Jason

[jkwalz108]

I am in the process of hammering out why with the newest version when someone actually figures out how to pay with PayPal their shipping address and detail does not pass to PayPal. When we get this fixed I'll ask then how the customer is supposed to know that they haven't actually placed their order when they get back

Jason

Originally Posted by masada3336

Hi Jason, we use FirstData for our regular credit card processing. I agree there should be a solution from Xcart to indicate that a customer is in the second step of the checkout process when using Paypal Express, but there's a lot of things on the wishlist from x-cart.

[Isleman]

I wonder how can I get the discounted price to show on the featured products .
I have got 6 products displaying on the home page using pager mode and I feel that not showing the rrp and the reduced price is loosing sales.

Any ideas how can I achieve that ?

[jkwalz108]

Anyone know a way to get coupon messages when viewing the cart to not be obscured?

If a customer tries to apply a coupon that is invalid or cannot be applied to the item(s) in the cart the message that pops up warning them is obscured by template (see attached screen-shot).

Thanks,

Jason

[PhilJ]

Anyone know a way to get coupon messages when viewing the cart to not be obscured?

In skin/smart_template/css/altskin.css

See two posts ahead...

[jkwalz108]

Thanks for he quick reply but that doesn't seem to have resolved the issue.

I added that section of code and ran cleanup as well as forced cache regeneration via maintenance but the pop-up is still obscured.

Thanks,

Jason

[PhilJ]

ok, it's because we have used overflow:hidden in the column layout CSS.

Rather than mess with the layout, try this instead... (you can adjust the box positioning with the right and top properties)

/**
 * Dialog message container
 */
#dialog-message {
  margin: 0;
  padding: 0;
  position: absolute;
  right: 100px;
  top: 0px;
  width: 350px;
  z-index: 10000;
}