Redirect & Scripting Issue

neaisha · #1 08-30-2006, 10:01 AM

Hi,

I moved my site to the root directory and like most, I had to redirect index.html to home.php.

I would like to install a "Live Chat" feature on my website but believe that the script is unable to run properly due to the redirect.

No matter what "Live Chat"/Support script I use, the script either does not show me as being online when I clearly am OR, it allows customers to create support tickets without alerting me.

Question 1: Is there a way to have the site go directly to index.html like it's supposed to AND have index.html update automatically vs. manually?

Question 2: When installing a script in a .tpl file, do I need to include anything in the .tpl to get the script to work correctly? Beyond putting separators, I've not added anything extra. Is the script itself enough or should I be coding more?

Thanks

neaisha · #2 08-30-2006, 10:50 AM

A better question might be, how do you add javascript to x-cart?

Say I want to add a simple visitor counter or clock, where would I put it?

balinor · #3 08-30-2006, 11:36 AM

Ok first, you can't use index.html if you want to use dynamic features of X-Cart. An .html page is a static page. You shouldn't be using a redirect, you should have this in your .htaccess file:

DirectoryIndex home.php

That won't screw up any of your scripting.

Next, you don't want to use a hits counter that people can see, very 90s

If you want to install tracking software, live chat or a clock, the scripts will probably go in customer/home.tpl, as that is where the <head> tag lives, and most JavaScripts go in the <head> tag. YOu will probably have to surround them with {literal} tags, like so:

{literal}script here{/literal}

Finally, having multiple JavaScripts on your page can cause compatibility issues, as some scripts don't work well with others. LiveChat sounds like your most important one, so get that working first and then worry about the clock and counter.

neaisha · #4 08-30-2006, 11:53 AM

thanks sooooooooo much.

no, i'm not cheesy enough to put a counter/clock.

I figured that if someone could tell me how to install a counter, I'd be able to do the same with the live chat script.

The feature works but it's not monitoring who's on my site which is a secondary purpose of the script.

Either way, thanks tons! I sware balinor if you don't know everything, you're da*n sure close.

balinor · #5 08-30-2006, 11:57 AM

Oh trust me, there is PLENTY I don't know

Make sure the installation instructions on the live chat software don't inclue a piece of code in the body of the site as well. I think there are some live chat discussions around here somewhere. Try searching for 'live chat'...this search is so much better you will actually get relevant results

neaisha · #6 09-26-2006, 07:09 PM

hey,

the scripting issue as far as putting the visitor monitoring code works as long as the visitor is at my site un/insecurely. meaning, when it goes to https, i'm no longer able to monitor them.

so if a customer's payment declines, i'd like the option of working them through the procedure but again, when they go to secure mode, they disappear off the monitoring software.

how do i monitor the vistor in https? meaning, how do i place code in the before the end of the <head> tag when they're in secure mode?

thanks

balinor · #7 09-27-2006, 02:36 AM

The script should still be there even in https mode, as it uses the same tempalte (customer/home.tpl). Do you have an {if} statement in there or a custom mod of some sort that uses a different home.tpl for checkout?

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