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authorize.net payment not received

 
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  #1  
Old 10-14-2013, 03:26 PM
 
karla@eeap.net karla@eeap.net is offline
 

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Default authorize.net payment not received
Recently there was a transaction that said was settled through authorize.net which works with xcart and xpayments, but it has not shown in our bank account. Could it be a glitch or something through xpayments that did not go through?

Two other transactions went through like it was supposed to but this one did not.
Any ideas?
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  #2  
Old 10-14-2013, 04:29 PM
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Default Re: authorize.net payment not received
If it is showing up in Authorize.net then I would point the finger at them. They are responsible for getting that money into your bank. What does Authorize.net say?
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Old 10-14-2013, 04:43 PM
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Default Re: authorize.net payment not received
Did you capture funds?
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  #4  
Old 10-23-2013, 02:41 PM
 
karla@eeap.net karla@eeap.net is offline
 

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Default Re: authorize.net payment not received
Hi Steve, what do you mean capture funds? where would I change it so I can receive it?
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Old 10-23-2013, 03:39 PM
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Default Re: authorize.net payment not received
Depends how u have it setup - to auth and capture or only auth. You would capture funds from X-Payments for the transaction
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Old 10-25-2013, 04:30 AM
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Default Re: authorize.net payment not received
Karla, I am sure you will find this link useful
http://help.x-cart.com/index.php?title=X-Payments:Auth_and_Capture

It explains about Auth and Capture in X-Payments.
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