Atandra T-Hub Will Not Connect After Server Migration

Donster · #1 09-25-2019, 08:24 PM

My webhost Hawkhost migrated my installation to a new server, which broke T-Hub.

Hawkhost is trying to help, and is asking if Atandra needs to white list the new IP address. Anyone know?

THUB v10.401

dpcompany · #2 09-26-2019, 10:46 AM

I do not know for sure, but I would reach out to Atandra for help. I don't know about you, but I am forced to pay a monthly fee to Atandra for support, and Manish and his team are usually pretty quick to respond to issues.

Donster · #3 09-26-2019, 11:47 AM

Manish replied, no IP related interaction. So apparently something else broke it.

thebluedoorboutique · #4 10-01-2019, 08:31 PM

Quote:

Originally Posted by Donster

Manish replied, no IP related interaction. So apparently something else broke it.

What version of PHP is your new server running? If PHP7, that's the problem. Spent lots of time and resources making T-HUB work on PHP7.

Donster · #5 10-01-2019, 08:33 PM

PHP 5.3 at the moment

thebluedoorboutique · #6 10-01-2019, 08:42 PM

Quote:

Originally Posted by Donster

PHP 5.3 at the moment

Interesting. What exactly "doesn't work" -- uploading products, downloading orders, posting shipping labels?

Donster · #7 10-01-2019, 08:47 PM

It will not connect. Cannot download orders. Only started after Hawkhost migrated to a new server.

Donster · #8 10-01-2019, 08:51 PM

Possibly related is that I cannot create a new admin user by logging in under my current admin credentials. May be a different issue, but I will probably have to go in as X-cart suggests in their help link