X-Cart forums

[amarquis]

As a vendor or an admin, when I receive an order that was created with an offline payment method (for example Cash on Delivery), I can modify the payment method in the admin area.

1) I can modify this information ONLY ONCE. Why is that?
2) If I modify the payment method to "PayPal Express Checkout" the system generates a transaction ID. And then?? What am I supposed to do to pay this order, as a customer? If I check my order as a customer, I don't see ANY way to proceed with the payment.

[amarquis]

Is there anything wrong with what I am asking or is everyone on holiday or... what's going on here?

[qualiteam]

Originally Posted by amarquis

Is there anything wrong with what I am asking or is everyone on holiday or... what's going on here?

Hello.
This forum is not a official channel of tech support from X-Cart, and there is no guaranteed response time here or anything. This is a community forum, people check in when they can.


Read more about official X-Cart support here
* https://www.x-cart.com/ecommerce-support.html


Thank you.

[amarquis]

Yes, I figured this out already, thank you.

Still, I am a customer who paid a good amount of money for your product and if it was documented properly, then I wouldn't have to ask anything here.

I'll be more than happy if you just point me to the appropriate documentation section that explains how this works... I searched but wasn't able to find anything.

[qualiteam]

Originally Posted by amarquis

1) I can modify this information ONLY ONCE. Why is that?

This is probably a bug.
I would advise to report it to https://bt.x-cart.com.

Originally Posted by amarquis

2) If I modify the payment method to "PayPal Express Checkout" the system generates a transaction ID. And then?? What am I supposed to do to pay this order, as a customer? If I check my order as a customer, I don't see ANY way to proceed with the payment.

Right now all you can do with that is to change the payment method for "informational purposes", but there is no way to proceed with that payment when you switch it from offline payment to online payment.
As far as I know this feature is planned to be implemented in near future.

[qualiteam]

Originally Posted by amarquis

Yes, I figured this out already, thank you.

Still, I am a customer who paid a good amount of money for your product and if it was documented properly, then I wouldn't have to ask anything here.

I'll be more than happy if you just point me to the appropriate documentation section that explains how this works... I searched but wasn't able to find anything.

There is a merchant knowledge base here.
* https://kb.x-cart.com/


Also there is a development guide here.
* https://devs.x-cart.com/


Hope it helps to some extent.

[amarquis]

Thanks, I know where is your KB and DEVS documentation. Still there is nothing in there explaining how an order can be modified and what to expect when changing the payment method.

So, the system generates a PayPal transaction ID which has no purpose whatsoever. All right.

Regarding the "bug", I am sure that now that you are aware of it, you will take care of testing and registering it in your opened issues queue.

Thanks again for your valuable help.

[gregsonix]

Originally Posted by qualiteam

Hello.
This forum is not a official channel of tech support from X-Cart, and there is no guaranteed response time here or anything. This is a community forum, people check in when they can.


Read more about official X-Cart support here
* https://www.x-cart.com/ecommerce-support.html


Thank you.

Best support to help but sometimes some message from me has missing